All Lines Claims Adjuster – Quality Assurance Specialist

Sedgwick

. Assess performance of internal, client or vendor case files or records at regular intervals for accuracy, consistency and compliance with service level expectations and service agreements .

Posted 11/10/2026full-timeRemote • CanadaMid-LevelSenior💰 CA$47,116 - CA$75,386 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in claims adjusting, including personal and commercial lines, with a strong focus on compliance, quality assurance, and stakeholder collaboration. Proficient in data analysis and reporting to enhance service efficiency and performance metrics.

Highest-signal resume keywords

Claims Adjusting ExperienceInvestigative ExperienceAnalytical SkillsOral And Written Communication SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims AdjustingData AnalysisPerformance AssessmentAudit CompilationService Level Compliance

Soft Skills

Communication SkillsOrganizational SkillsTeam CollaborationIndependent Work

Tools & Technologies

Microsoft OfficeExcelPowerPointClient Relationship Management System

Certifications & Qualifications

Full Adjusting License

Industry Keywords

Personal Lines ClaimsCommercial Lines ClaimsAuto ClaimsProperty ClaimsQuality Programs

About the role

Key responsibilities & impact

Assess performance of internal, client or vendor case files or records at regular intervals for accuracy, consistency and compliance with service level expectations and service agreements
Identify trends and areas of opportunity for increased service efficiency, education and quality
Partner with stakeholders to ensure required and relevant data elements are accurately and consistently captured in the client relationship management system
Compile audit results and submit them to the manager for review
Provide audit results for quarterly stewardship reports
Monitor ongoing action item logs and project plans with appropriate stakeholders
Update vendor resources to mapping program
Perform other duties as assigned
Support the organization's quality programs

Requirements

What you’ll need

Bachelor's degree from an accredited college or university preferred
Full adjusting license in one or more provinces
Minimum of Four (4) years of investigative experience or equivalent combination of education and experience required
Minimum 5 years of claims adjusting experience
Demonstrated experience handling both personal and commercial lines claims
Strong background in adjusting auto and property claims from initial intake through resolution
Oral and written communication skills
PC literate, including Microsoft Office, Excel, PowerPoint products
Analytical and interpretive skills
Strong organizational skills
Ability to work independently or in a team environment
Ability to meet or exceed Performance Competencies

Benefits

Comp & perks

Work-life balance
Caring culture
Career growth opportunities
Inclusive, barrier-free recruitment and selection processes
Accommodation available during recruitment if required