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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in claims management, compliance oversight, and operational leadership, with a strong focus on quality service delivery and team development. Proven ability to manage budgets, establish client relationships, and ensure adherence to internal controls and audit requirements.
Highest-signal resume keywords
Claims Management ExperienceSupervisory ExperienceBudget PreparationExcellent Communication SkillsLeadership Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims ManagementBudget ManagementQuality AssurancePerformance CompetenciesAnalytical SkillsOrganizational SkillsStaffing and TrainingInternal Controls ComplianceAudit RequirementsClient Relationship Management
Soft Skills
Leadership SkillsInterpersonal SkillsNegotiation SkillsMotivational SkillsTeam Collaboration
Tools & Technologies
Microsoft Office
Certifications & Qualifications
Licenses as Required
Industry Keywords
ComplianceOperational FunctionsQuality ServicesPerformance Development PlansCredit Security Clearance
About the role
Key responsibilities & impact- Oversee technical and operational functions, compliance with company standards, and industry best practices
- Ensure consistent delivery of quality services
- Oversee staffing and training needs
- Oversee budget preparation and profit and loss management
- Manage direct and/or indirect responsibility for 25 or less colleagues
- Oversee internal quality review process and report monthly
- Assure compliance with client internal controls, audit requirements, and service agreement requirements
- Establish business plans with goals and objectives for assigned clients
- Ensure claims management policies and procedures are followed
- Establish and maintain client contacts
- Support organizational quality programs
- Administer company personnel policies and follow staffing and training standards
- Assist with interviews and hiring and establish colleague performance development plans
- Conduct colleague performance discussions
- Provide support, guidance, leadership, and motivation
Requirements
What you’ll need- Bachelor's degree from an accredited college or university preferred
- Licenses as required
- Eight (8) years of claims management experience or equivalent combination of experience and education required
- One (1) year supervisory experience
- Excellent oral and written communication, including presentation skills
- PC literate, including Microsoft Office products
- Leadership/management/motivational skills
- Analytical and interpretive skills
- Strong organizational skills
- Excellent interpersonal skills
- Excellent negotiation skills
- Ability to work in a team environment
- Ability to meet or exceed Performance Competencies
- Credit security clearance confirmed via a background credit check required
- Ability to travel as required
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- 401k and matching
- PTO
- Disability insurance
- Life insurance
- Employee assistance
- Flexible spending or health savings account
- Other additional voluntary benefits
- Work-life balance
- Reasonable accommodations where applicable and appropriate