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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in handling property and casualty insurance claims, including investigating claims, determining liability, and negotiating settlements. Proficient in communication, customer service, and maintaining accurate records while adhering to regulatory requirements.
Highest-signal resume keywords
State Adjuster LicenseIIA-AIC DesignationClaims InvestigationNegotiation SkillsMicrosoft Office Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims HandlingPolicy ExaminationLiability DeterminationCost EstimationReport PreparationLoss Experience ReportingCase Reserve RevisionPerformance CompetenciesManual DexterityPhysical Endurance
Soft Skills
Strong Communication SkillsCustomer Service SkillsInterpersonal SkillsAttention to DetailTime Management
Certifications & Qualifications
State Adjuster LicenseIIA-AIC Designation
Industry Keywords
Property InsuranceCasualty InsuranceClaims InvestigationLitigation SupportInsurance Policies
About the role
Key responsibilities & impact- Handle losses and claims for property and casualty insurers
- Examine insurance policies and other records to determine coverage
- Interview, telephone, and correspond with claimants and witnesses
- Consult police and hospital records and inspect property damage to determine liability
- Investigate claims according to the type of insurance
- Estimate repair, replacement, or compensation costs
- Prepare findings reports and negotiate settlements with claimants
- Recommend litigation to the legal department when settlements cannot be negotiated
- Attend litigation hearings
- Revise case reserves in assigned claims files to cover probable costs
- Assist in preparing loss experience reports to help determine profitability
- Calculate adequate future rates
- Support the organization's quality programs
- Travel as required
- Perform other duties as assigned
Requirements
What you’ll need- Appropriate state adjuster license is required
- Bachelor's degree from an accredited college or university preferred
- Obtain IIA-AIC designation within 12 to 18 months
- Strong oral and written communication, including presentation skills
- PC literate, including Microsoft Office products
- Demonstrated commitment to timely reporting
- Strong customer service skills
- Strong interpersonal skills
- Attention to detail and accuracy
- Good time management and organizational skills
- Ability to work independently or in a team environment
- Ability to meet or exceed Performance Competencies
- Must be able to stand and/or walk for long periods of time
- Must be able to kneel, squat or bend
- Must be able to work outdoors in hot and/or cold weather conditions
- Ability to climb, crawl, stoop, kneel, and reach/work overhead
- Able to lift/carry up to 50 pounds
- Able to push/pull up to 100 pounds
- Able to drive up to 4 hours per day
- Continual use of manual dexterity
- Hearing, vision, and talking abilities
Benefits
Comp & perks- Work-life balance
- Caring culture
- Reasonable accommodations when applicable and appropriate
- Equal Opportunity Employer
- Drug-Free Workplace