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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in absence management, including program administration, compliance, and client communication. Proficient in project management and analytical skills to evaluate program effectiveness and support continuous improvement.
Highest-signal resume keywords
Absence Management ExperienceProject ManagementLegal Requirements KnowledgeMicrosoft Office ProficiencyBilingual French Capability
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Absence Program AdministrationStatistical AnalysisDocumentation ManagementFinancial Impact AssessmentLeave Audits
Soft Skills
Excellent Communication SkillsStrong Organizational SkillsNegotiation SkillsInterpersonal SkillsSelf-Motivated
Industry Keywords
Client TrainingBenefits ProgramsPerformance ImprovementHealthcare Provider LiaisonEmployee Handbooks
About the role
Key responsibilities & impact- Coordinate activities of absence programs for specific clients
- Assist and support the Benefits Program Manager
- Implement customer surveys
- Assist in client training and benefits fairs
- Prepare reports for program administration
- Serve as liaison between the Company, client HR, and employees in managing absence programs
- Coordinate resolution of escalated issues with clients, employees, healthcare providers, and Company operations
- Evaluate absence program results and best practices
- Assess effectiveness of absence plan administration, communication, and documentation
- Assist with management reports and reports assessing financial impact
- Maintain records and files related to absence programs
- Monitor satisfaction with leave and disability administration and recommend changes
- Support continuous performance and process improvement
- Maintain knowledge of legal requirements and best practices
- Update and maintain absence program procedures, compliance requirements, leave audits, employee handbooks, and related documents
- Assist with client communications and benefits fairs
- Assist clients with approvals for Independent Medical Examinations and Functional Capacity Evaluations
- Perform other duties as assigned
- Support organizational quality programs
- Travel as needed
Requirements
What you’ll need- Bachelor's degree or equivalent from an accredited college or university preferred
- Six (6) years absence management experience or equivalent combination of education and experience required
- Demonstrated progressive responsibilities strongly preferred
- Project management, office operations management, disability/absence management, insurance-related and/or statistical analysis experience preferred
- Knowledge of legal requirements and best practices relevant to absence programs and administration
- Excellent oral and written communication, including presentation skills
- PC literate, including Microsoft Office products
- Analytical and interpretive skills
- Strong organizational skills
- Negotiation skills
- Good interpersonal skills
- Self motivated with ability to work independently
- Ability to work in a team environment
- Ability to meet or exceed Performance Competencies
- Ability to handle multiple priorities simultaneously and meet deadlines
- Bilingual French capability indicated by the role title