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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with the ability to handle claims inquiries effectively while adhering to regulatory and client requirements. Proficient in multitasking and utilizing various systems to provide accurate and timely support to clients.
Highest-signal resume keywords
Customer Service ExperienceClaims Processing KnowledgeExcellent Verbal And Written CommunicationPC Literacy Including Microsoft OfficeOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims ProcessingTyping ProficiencyCall Center ExperienceDocumentation EducationClaim Intake
Soft Skills
EmpathyInterpersonal SkillsMultitasking AbilityTeam CollaborationProblem-Solving
Tools & Technologies
Microsoft OfficeWindows Environment
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Claims ApplicationsService CenterClient AccountsShared Services EnvironmentPerformance Competencies
About the role
Key responsibilities & impact- Provide excellent service and empathy to callers regarding claims for multiple lines of business
- Expedite the claims process and provide detailed claim notes on all calls
- Resolve issues with a one-call/one-person response
- Direct calls to appropriate escalation paths as needed
- Act as primary liaison with callers from multiple client accounts within a shared services environment
- Assist with questions and solve problems related to claims applications and servicing processes
- Perform claim intake and full-service customer support within regulatory, company, and client requirements
- Educate customers about documentation, claim-processing time frames, payment information, and claim status
- Educate claimants/callers on client requirements and benefit plans
- Accurately enter verbal and written claim information into the appropriate system
- Direct customer calls to appropriate contacts or escalate to Service Center Specialists/management
- Perform other duties as assigned
Requirements
What you’ll need- High school diploma or GED required
- One (1) year customer service experience or equivalent combination of education and experience required
- Inbound call center experience preferred
- Excellent verbal and written communication skills
- PC literacy, including Microsoft Office products and Windows environment
- Must meet minimum typing requirements
- Strong organizational skills
- Good interpersonal skills
- Ability to multitask in a fast-paced environment
- Ability to support multiple clients across communication channels and utilize multiple systems simultaneously
- Ability to work in a team environment and/or independently
- Ability to meet or exceed Performance Competencies
- Ability to meet all attendance expectations
- Attendance during scheduled work hours is required
Benefits
Comp & perks- A stable, consistent work environment — both in-office and virtual
- Comprehensive training program
- Dedicated mentor and manager
- Career development and promotional opportunities
- Diverse, all-inclusive benefits package supporting mental, physical, financial, and professional well-being
- Medical, dental, and vision insurance
- 401k and matching
- PTO
- Disability and life insurance
- Employee assistance
- Flexible spending or health savings account
- Additional voluntary benefits
- Reasonable accommodations when applicable and appropriate