Care Team Representative

Sedgwick

. Provide excellent service and empathy to callers regarding claims for multiple lines of business .

Posted 10/9/2026full-timeMemphis • Tennessee • United StatesJunior💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to resolve claims-related issues efficiently while adhering to regulatory and client requirements. Proficient in managing multiple client accounts and communication channels in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceClaims ProcessingVerbal And Written Communication SkillsPC LiteracyOrganizational Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims IntakeClaims DocumentationTyping ProficiencyData EntryProblem Solving

Soft Skills

EmpathyInterpersonal SkillsMultitaskingTeam CollaborationAdaptability

Tools & Technologies

Microsoft OfficeWindows Environment

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Inbound Call CenterCustomer SupportShared Services EnvironmentPerformance Competencies

About the role

Key responsibilities & impact

Provide excellent service and empathy to callers regarding claims for multiple lines of business
Expedite the claims process and provide detailed claim notes on all calls
Resolve issues with a one-call/one-person response and direct calls to appropriate escalation paths as needed
Act as primary liaison with callers from multiple client accounts within a shared services environment
Assist with questions and solve problems related to claims applications and servicing processes
Perform claim intake and full-service customer support within regulatory, company, and client requirements
Educate customers about claim documentation, filing and processing timeframes, payment information, and claim status
Educate claimants/callers on client requirements and benefit plans
Accurately enter verbal and written claim information into the appropriate system
Direct customer calls to appropriate contacts or escalate to specialists/management
Attend scheduled work hours
Perform other duties as assigned

Requirements

What you’ll need

High school diploma or GED required
One (1) year customer service experience or equivalent combination of education and experience required
Inbound call center experience preferred
Excellent verbal and written communication skills
PC literacy, including Microsoft Office products and Windows environment
Must meet minimum typing requirements
Strong organizational skills
Good interpersonal skills
Ability to multitask in a fast-paced environment
Ability to support multiple clients across communication channels and utilize multiple systems simultaneously
Ability to work in a team environment and/or independently
Ability to meet or exceed Performance Competencies
Ability to meet all attendance expectations

Benefits

Comp & perks

A stable, consistent work environment — both in-office and virtual
Comprehensive training program
Dedicated mentor and manager
Career development and promotional opportunities
Diverse, all-inclusive benefits package supporting mental, physical, financial, and professional well-being
Medical, dental, and vision insurance
401(k) and matching
Paid time off (PTO)
Disability and life insurance
Employee assistance
Flexible spending or health savings account
Other additional voluntary benefits