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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with the ability to educate clients on claims processes and documentation. Proficient in multitasking and utilizing multiple systems while maintaining accuracy in claim information entry.
Highest-signal resume keywords
Customer Service ExperienceClaims ProcessingVerbal And Written Communication SkillsPC LiteracyOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims IntakeClaims DocumentationTyping SkillsMicrosoft OfficeWindows Environment
Soft Skills
EmpathyInterpersonal SkillsMultitaskingTeamworkProblem-Solving
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Inbound Call CenterCustomer SupportService CenterRegulatory ComplianceClient Accounts
About the role
Key responsibilities & impact- Provide excellent service and display empathy to callers regarding claims for multiple lines of business
- Expedite the claims process and provide detailed claim notes on all calls
- Resolve issues with a one-call/one-person response and direct calls to appropriate escalation paths
- Act as primary liaison with callers from multiple client accounts within a shared services environment
- Assist with questions and solve problems related to claims applications and servicing processes
- Perform claim intake and full-service customer support within regulatory, company, and client requirements
- Educate customers about claim documentation, filing requirements, time frames, payment information, and claim status
- Educate claimants/callers on client requirements and benefit plans
- Accurately enter verbal and written claim information into the appropriate system
- Direct customer calls to appropriate contacts or escalate to Service Center Specialists/management as needed
- Perform other duties as assigned
Requirements
What you’ll need- High school diploma or GED required
- One (1) year customer service experience or equivalent combination of education and experience required
- Inbound call center experience preferred
- Excellent verbal and written communication skills
- PC literacy, including Microsoft Office products and Windows environment
- Must meet minimum typing requirements
- Strong organizational skills
- Good interpersonal skills
- Ability to multitask in a fast-paced environment
- Ability to support multiple clients across communication channels and utilize multiple systems simultaneously
- Ability to work in a team environment and/or independently
- Ability to meet or exceed Performance Competencies
- Ability to meet all attendance expectations
- Attendance during scheduled work hours is required
Benefits
Comp & perks- Work-life balance
- Flexible hybrid work style
- Comprehensive training program
- Dedicated mentor and manager
- Career development and promotional opportunities
- Diverse, all-inclusive benefits package
- Medical, dental, and vision insurance
- 401k and matching
- PTO
- Disability and life insurance
- Employee assistance
- Flexible spending or health savings account
- Other additional voluntary benefits