Case Coordinator

Sedgwick

. Provide excellent customer service and internal support to an assigned team .

Posted 9/22/2026full-timeRemote • Ohio • United StatesMid-LevelSenior💰 $18 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing workers' compensation claims, ensuring compliance with Bureau of Workers’ Compensation rules and company policies. Strong communication and organizational skills are essential for effective collaboration and documentation.

Highest-signal resume keywords

Workers’ Compensation Claims ManagementStrong Oral And Written Communication SkillsMicrosoft Office ProficiencyOrganizational SkillsClerical Or Customer Service Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Workers’ Compensation ProcessesData Collection And DocumentationClaim Management System ProficiencyTreatment Services FacilitationReturn-To-Work Verification

Soft Skills

Excellent Judgment And DiscretionClear And Conceptual Thinking AbilityAbility To Meet Deadlines

Tools & Technologies

Claim Management SystemMicrosoft Office

Certifications & Qualifications

High School Diploma Or GED

Industry Keywords

Bureau Of Workers’ Compensation RulesSedgwick Policies And Procedures

About the role

Key responsibilities & impact

Provide excellent customer service and internal support to an assigned team
Manage workers’ compensation claims caseload under supervision and in collaboration with the Clinical Case Management Team
Collect and document data for workers’ compensation claims while following workflow and company guidelines
Process and facilitate necessary treatment services according to company policy and procedure
Verify return-to-work and remain-at-work status through routine communication with claim parties and documentation in the claim management system
Use telephonic and written communications to accurately report return-to-work dates
Maintain knowledge of Bureau of Workers’ Compensation rules and laws, workers’ compensation processes, and Sedgwick policies and procedures

Requirements

What you’ll need

High school diploma or GED required
Strong oral and written communication skills
Computer literacy, including Microsoft Office
Organizational skills
Clerical or customer service experience or equivalent combination of education and experience preferred
Computer keyboarding ability
Hearing, vision, and talking ability
Clear and conceptual thinking ability
Excellent judgment and discretion
Ability to meet deadlines

Benefits

Comp & perks

A stable and consistent work environment in an office and/or virtual setting
Training program with a comprehensive curriculum
Assigned mentor and manager support
Career development and promotional growth opportunities
Medical, dental, and vision insurance
401(k) and matching
Paid time off (PTO)
Disability and life insurance
Employee assistance program
Flexible spending or health savings account
Additional voluntary benefits