Case Coordinator

Sedgwick

. Provide excellent customer service and internal support to an assigned team .

Posted 9/21/2026full-timeRemote • Ohio • United StatesMid-LevelSenior💰 $18 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing workers' compensation claims, ensuring compliance with Bureau of Workers’ Compensation rules and Sedgwick policies. Strong communication and organizational skills are essential for effective collaboration and documentation.

Highest-signal resume keywords

Workers’ Compensation Claims ManagementStrong Oral And Written CommunicationMicrosoft Office ProficiencyOrganizational SkillsClerical Or Customer Service Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Workers’ Compensation ProcessesData Collection And DocumentationReturn-To-Work VerificationTelephonic CommunicationKeyboarding Skills

Soft Skills

Excellent JudgementDiscretionClear And Conceptual ThinkingAbility To Meet Deadlines

Tools & Technologies

Claim Management System

Certifications & Qualifications

High School Diploma Or GED

Industry Keywords

Bureau Of Workers’ Compensation RulesSedgwick Policies And Procedures

About the role

Key responsibilities & impact

Provide excellent customer service and internal support to an assigned team
Manage workers’ compensation claims caseload under supervision and in collaboration with the Clinical Case Management Team
Collect and document data for workers’ compensation claims
Process and facilitate necessary treatment services according to company policy and procedure
Verify return-to-work and remain-at-work status through communication with claim parties and documentation in the claim management system
Use telephonic and written communications to accurately report return-to-work dates
Maintain knowledge of Bureau of Workers’ Compensation rules and laws, workers’ compensation processes, and Sedgwick policies and procedures

Requirements

What you’ll need

High school diploma or GED required
Strong oral and written communication
Computer literacy, including Microsoft Office
Organizational skills required
Clerical or customer service experience or equivalent combination of education and experience preferred
Ability to meet deadlines
Clear and conceptual thinking ability
Excellent judgement and discretion
Computer keyboarding
Hearing, vision and talking

Benefits

Comp & perks

A training program with a comprehensive curriculum
Assigned mentor and manager support
Career development and promotional growth opportunities
Comprehensive benefits including medical, dental, vision, 401K and matching, PTO, disability and life insurance
Employee assistance
Flexible spending or health savings account
Additional voluntary benefits
Work-life balance
Diverse and inclusive workplace