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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive expertise in complex claims management, including D&O, EPL, and E&O liability claims, with strong negotiation and analytical skills. Proficient in managing claims processes, conducting investigations, and ensuring compliance with legal and insurance standards.
Highest-signal resume keywords
Complex Claims Management ExperienceNegotiation SkillsInsurance Coverage ExpertiseAnalytical SkillsCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims ManagementCoverage AnalysisCost Containment TechniquesFraud InvestigationReserve CalculationSettlement Strategy DevelopmentLegal Compliance MonitoringMedical Malpractice Insurance KnowledgeClaims Expertise in Errors and OmissionsClaims Expertise in Cyber Liability
Soft Skills
Excellent Oral CommunicationExcellent Written CommunicationStrong Organizational SkillsInterpersonal SkillsTeam Collaboration
Tools & Technologies
Microsoft Office
Certifications & Qualifications
Associate in Claims (AIC)Chartered Property and Casualty Underwriter (CPCU)Associate in Risk Management (ARM)Associate in Insurance Claims (AIC)
Industry Keywords
D&O LiabilityEPL LiabilityE&O LiabilityMedical Management PracticesSocial Security Application ProceduresClaim DurationRecovery and OffsetsLegal Defense CoordinationInvestigation ReportingPerformance Competencies
About the role
Key responsibilities & impact- Analyze and process complex or technically difficult D&O, EPL and E&O liability claims
- Investigate and gather information to determine claim exposure
- Manage claims through action plans to timely and appropriate resolution
- Conduct or assign full investigations and provide investigation reports for new events, claims and legal actions
- Negotiate claim settlements up to designated authority level
- Calculate and assign timely and appropriate reserves and monitor reserve adequacy
- Recommend settlement strategies and bring structured settlement proposals as necessary
- Perform coverage analysis and provide opinions and correspondence
- Coordinate legal defense, assign attorneys, support investigations, review attorney invoices, and monitor counsel compliance with client guidelines
- Use cost containment techniques and strategic vendor partnerships to reduce claim costs
- Identify and investigate fraud, subrogation, contribution, recovery, and case management opportunities
- Represent the company in depositions, mediations, and trial monitoring as needed
- Communicate claim activity and processing with clients and maintain professional client relationships
- Ensure claim files are properly documented and claim coding is correct
- Refer cases to supervisors and management as appropriate
- Delegate work and mentor others
Requirements
What you’ll need- Ten (10) years of complex claims management experience or equivalent combination of education and experience required
- Masters or Juris Doctorate degree from an accredited college or university preferred
- Licenses as required
- Designations and/or licensing including Associate in Claims (AIC), Chartered Property and Casualty Underwriter (CPCU), Associate in Risk Management (ARM), Associate in Insurance Claims (AIC) preferred
- In-depth knowledge of appropriate medical malpractice insurance principles and laws for line-of-business handled
- Knowledge of recoveries, offsets and deductions, claim and disability duration, and cost containment principles including medical management practices and Social Security application procedures as applicable
- Extensive knowledge and comprehension of insurance coverage
- Claims expertise in errors and omissions, directors and officers, and/or cyber liability
- Excellent oral and written communication, including presentation skills
- PC literacy, including Microsoft Office products
- Analytical and interpretive skills
- Strong organizational skills
- Excellent negotiation skills
- Good interpersonal skills
- Ability to work in a team environment
- Ability to meet or exceed Performance Competencies
- Computer keyboarding
- Hearing, vision and talking
- Clear and conceptual thinking ability; excellent judgement and discretion; ability to meet deadlines
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- 401k and matching
- PTO
- Disability insurance
- Life insurance
- Employee assistance
- Flexible spending or health savings account
- Other additional voluntary benefits
- Work-life balance
- Caring culture
- Career growth opportunities
