Claims Assistant

Sedgwick

. Provide support to claims staff and perform office tasks depending on the client program .

Posted 9/30/2026full-timeRemote • United StatesJunior💰 $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in claims management processes, including data maintenance, report generation, and customer service. Exhibits strong organizational and communication skills while effectively supporting claims staff and managing documentation.

Highest-signal resume keywords

Claims Management SystemCustomer ServiceMicrosoft OfficeOrganizational SkillsClerical Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims Data MaintenanceReport GenerationDocument ManagementSettlement Payment ProcessingMedical Appointment Scheduling

Soft Skills

Oral CommunicationWritten CommunicationTeam CollaborationProblem Solving

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Claims ProcessingCustomer SupportAdministrative DutiesPerformance Competencies

About the role

Key responsibilities & impact

Provide support to claims staff and perform office tasks depending on the client program
Input and review notes and diaries in the claims management system
Answer and initiate telephone calls, set up medical appointments, and provide customer service as required
Prepare and distribute computer reports
Set up, assign, reassign, and reopen claims within the claims management system
Maintain claim data, including policy, coverage, date of loss, date of birth, and account information
Process letters and other claim-related correspondence
Upload and manage claim documentation, including legal files, policy documents, and medical records requests
Process settlement payments, expense invoices, returned checks, and vendor setup requests
Respond to general emails, phone calls, auditor requests, and stakeholder inquiries
Generate loss runs and other claims-related reports
Perform administrative duties including mail processing, filing, scanning, faxing, and report distribution
Support special projects and perform other assigned duties

Requirements

What you’ll need

Six (6) months of clerical or customer service experience or equivalent combination of education and experience required
High school diploma or GED required
Excellent oral and written communication
PC literate, including Microsoft Office products
Strong organizational skills
Ability to work in a team environment
Ability to meet or exceed Performance Competencies

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
401(k) and matching
PTO
Disability insurance
Life insurance
Employee assistance
Flexible spending or health savings account
Other additional voluntary benefits
Work-life balance
Caring culture
Career growth opportunities