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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing complex general liability claims, including investigations, negotiations, and compliance with regulations. Proficient in developing strategic action plans and maintaining client relationships while ensuring effective communication and problem-solving.
Highest-signal resume keywords
Claims Handling ExperienceLitigation Management ExperienceGeneral Liability Claims PracticesNegotiation and Settlement Management SkillsMicrosoft Office Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims ManagementInvestigative SkillsAnalytical SkillsCost Containment StrategiesSubrogation ManagementClaim Reserve CalculationSettlement NegotiationDocumentation and CodingStatutory ComplianceVendor Coordination
Soft Skills
Excellent Communication SkillsProblem-Solving AbilitiesTeam CollaborationWorkload PrioritizationCustomer Service Commitment
Tools & Technologies
Claims Management SystemsMicrosoft Office Applications
Certifications & Qualifications
Industry Certifications
Industry Keywords
General LiabilityInsurance PrinciplesNew Jersey Claims HandlingRegulatory ComplianceClaim Exposure Assessment
About the role
Key responsibilities & impact- Analyze and manage complex or technically challenging general liability claims from inception through resolution
- Conduct investigations to determine liability, damages, and claim exposure
- Develop and execute strategic claim action plans
- Assess liability and negotiate settlements within assigned authority limits
- Calculate, establish, and maintain claim reserves
- Authorize and process claim payments and adjustments within delegated authority
- Ensure compliance with laws, regulations, and client-specific requirements
- Prepare and submit required state filings within statutory deadlines
- Report claims to excess carriers and respond to information or direction requests
- Manage litigated claims in collaboration with defense counsel and external partners
- Coordinate vendor referrals for investigations, medical reviews, surveillance, and litigation management
- Use cost-containment strategies and vendor partnerships to reduce claim costs
- Pursue and manage claim recoveries, including subrogation and applicable offsets
- Communicate proactively with claimants, clients, attorneys, and stakeholders
- Build and maintain client relationships through professional and responsive service
- Accurately document and code claim files
- Escalate complex issues and high-exposure matters to leadership
- Perform other duties as assigned
Requirements
What you’ll need- Five (5) years of claims handling experience, or an equivalent combination of education and relevant experience
- Experience handling complex general liability claims preferred
- Litigation management experience strongly preferred
- Bachelor's degree from an accredited college or university preferred
- Industry certifications relevant to the line of business preferred
- Strong knowledge of general liability claims practices, insurance principles, and applicable regulations
- Understanding of recovery opportunities, subrogation, offsets, and cost containment strategies
- Excellent verbal, written, and presentation communication skills
- Strong analytical, investigative, and problem-solving abilities
- Effective negotiation and settlement management skills
- Ability to prioritize workload and manage multiple competing priorities
- Ability to work independently and collaboratively within a team environment
- Proficiency with Microsoft Office applications and claims management systems
- Commitment to exceptional customer and client service
- Computer keyboarding
- Hearing, vision and talking
- Clear and conceptual thinking ability; excellent judgement and discretion; ability to meet deadlines
- New Jersey claims handling knowledge/experience required by the role title
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- 401k and matching
- PTO
- Disability insurance
- Life insurance
- Employee assistance
- Flexible spending or health savings account
- Other additional voluntary benefits
- Work-life balance
- Flexible work arrangements implied by telecommuter location
