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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing complex general liability claims, including litigation and rehabilitation processes, while providing leadership and support to team members. Proficient in analyzing claims, coordinating vendor referrals, and ensuring compliance with company policies and industry standards.
Highest-signal resume keywords
Claims Management ExperienceGeneral Liability Claims AnalysisLitigation ManagementSubrogation KnowledgeTeam Leadership
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims AnalysisLitigation ManagementSettlement NegotiationSubrogation KnowledgePerformance Development PlansVendor CoordinationAction Plan ManagementDeadline ManagementComputer KeyboardingJudgment and Problem Solving
Soft Skills
Clear ThinkingExcellent JudgmentDiscretionMotivationStress Management
Certifications & Qualifications
Professional CertificationLicensing
Industry Keywords
General LiabilityNationwide JurisdictionClaims ProcessingAdjuster Workload ManagementTeam Meetings
About the role
Key responsibilities & impact- Analyze and process complex or technically difficult general liability claims
- Investigate and gather information to determine claim exposure
- Manage claims through action plans to timely and appropriate resolution
- Manage the litigation process and ensure cost-effective claims resolution
- Coordinate vendor referrals for additional investigation or litigation management
- Lead team meetings and assign accountability for follow-up items
- Gather compliance and claims processing information for team meetings
- Assist in interviewing adjusters and clerical staff and provide feedback to the hiring manager
- Support the team lead with monthly reviews of adjuster workloads, identify trends, and suggest adjustments
- May supervise up to three direct reports
- Administer company personnel policies and follow staffing and training standards
- Interview, hire, establish performance development plans, and conduct performance discussions
- Provide support, guidance, leadership, and motivation to promote maximum performance
Requirements
What you’ll need- 5 years of claims management experience or equivalent combination of education and experience required
- High School Diploma or GED required
- Bachelor's degree from an accredited college or university preferred
- Professional certification as applicable to line of business preferred
- Licensing required
- Nationwide jurisdiction knowledge
- Ability to analyze complex or technically difficult general liability claims
- Experience with high exposure liability claims involving litigation and rehabilitation
- Knowledge of subrogation and settlement negotiation
- Ability to handle multiple priorities and meet deadlines
- Clear and conceptual thinking ability
- Excellent judgment, troubleshooting, problem solving, analysis, and discretion
- Ability to handle work-related stress
- Computer keyboarding
- Hearing, vision, and talking
Benefits
Comp & perks- Work-life balance
- Flexible work schedule
- Referral incentive program
- Opportunity to work in an agile environment
- Career development and promotional growth opportunities
- Medical, dental, and vision benefits
- 401K on day one
- 401K matching
- PTO
- Disability and life insurance
- Employee assistance program
- Flexible spending or health savings account
- Other additional voluntary benefits
- Reasonable accommodations where applicable and appropriate