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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in analyzing and processing auto and transportation claims, including property damage and injury claims, while ensuring compliance with state regulations and maintaining professional client relations. Proficient in negotiating claims and developing action plans for timely resolution.
Highest-signal resume keywords
Claims AnalysisNegotiation SkillsState Adjusting LicensesProperty Damage AssessmentMicrosoft Office Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims ProcessingDamage AnalysisSubrogation IdentificationTotal Loss ProcessingCoverage AnalysisDocumentation CodingAction Plan DevelopmentSalvage DisposalPolicy FamiliarityAnalytical Skills
Soft Skills
Communication SkillsOrganizational SkillsInterpersonal SkillsTeam CollaborationJudgment and Discretion
Tools & Technologies
Microsoft Office
Certifications & Qualifications
State Adjusting Licenses
Industry Keywords
Auto ClaimsTransportation ClaimsPersonal Lines PoliciesCommercial Lines PoliciesService Expectations
About the role
Key responsibilities & impact- Analyze and process low to mid-level auto and transportation claims
- Process auto property damage and lower level injury claims
- Assess damage, make payments, and ensure claim files are properly documented and correctly coded based on the policy
- Develop and maintain action plans to meet state-required contract deadlines and move files toward prompt and appropriate resolution
- Identify and pursue subrogation opportunities
- Secure and dispose of salvage
- Communicate claim action and processing with insureds, clients, and agents or brokers when appropriate
- Maintain professional client relations
- Perform coverage, liability, and damage analysis on all claims assignments
- Perform other duties as assigned
- Support the organization's quality programs
Requirements
What you’ll need- Bachelor's degree from an accredited college or university preferred
- Secure and maintain the State adjusting licenses as required for the position
- Familiarity with personal and commercial lines policies and endorsements
- Ability to review and assess Property Damage estimates, total loss evaluations, and related expenses to effectively negotiate first and third party claims
- Knowledge of total loss processing, State salvage forms and title requirements preferred
- Excellent oral and written communication, including presentation skills
- PC literate, including Microsoft Office products
- Analytical and interpretive skills
- Strong organizational skills
- Good interpersonal skills
- Ability to work in a team environment
- Ability to meet or exceed Service Expectations
- Computer keyboarding
- Hearing, vision and talking
- Clear and conceptual thinking ability; excellent judgement and discretion; ability to meet deadlines
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- 401k and matching
- PTO
- Disability insurance
- Life insurance
- Employee assistance
- Flexible spending or health savings account
- Other additional voluntary benefits
- Reasonable accommodations when applicable and appropriate