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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong capabilities in managing repair portfolios, overseeing claims processes, and ensuring effective communication with stakeholders. Proficient in organizing schedules, prioritizing tasks, and escalating issues to achieve timely resolutions.
Highest-signal resume keywords
Customer Service ExperienceClaims Handling BackgroundContractor Repair SupportExcellent Communication SkillsHighly Organized
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
InitiativeConfidenceLiaising Skills
Tools & Technologies
In-House Claims System
Industry Keywords
Repair Portfolio ManagementConstruction IndustrySchedules Of WorkPolicyholdersInsurersContractors
About the role
Key responsibilities & impact- Manage a repair-based portfolio
- Set up and oversee repairs on the in-house claims system
- Schedule engineers
- Update records
- Ensure timely repair progression and completion
- Liaise with customers, contractors, clients, policyholders, and insurers by telephone and in writing
- Conduct regular email and diary checks
- Prioritise urgent requests and complaints
- Escalate issues where necessary
- Participate in Sedgwick-specific training and development
Requirements
What you’ll need- Experience in a customer service office environment
- Excellent communication skills with policyholders, insurers, contractors, and other stakeholders
- Initiative to overcome challenges
- Confidence to escalate issues where necessary to achieve desired outcomes
- Contractor repair support experience is a distinct advantage
- Background in claims handling, the construction industry, or customer service
- Experience with schedules of work is a plus
- Highly organised
- Skilled in diarising activities and liaising with customers, contractors, and clients
Benefits
Comp & perks- A Self Invested Personal Pension Scheme (SIPP)
- Holiday allowance of 25 days plus bank holidays
- Flexible working from our office or your home
- Private healthcare plan (including pre-existing conditions)
- Life assurance
- Employee assistance programme for employee wellbeing
- Group Income Protection
- Voluntary benefits – green car scheme, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
- Discounts on various products and services
- Sedgwick University training and development program with more than 15,000 courses on demand
- Training specific to roles
- Opportunities to continue formal education