Claims Team Lead, Auto – PIP

Sedgwick

. Supervise personal injury protection examiner teams and technical staff for clients .

Posted 9/29/2026full-timeRemote • Texas • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in claims management processes and procedures, with a strong focus on supervising teams and providing technical direction. Proven ability to analyze claims data, maintain client relationships, and ensure compliance with quality standards.

Highest-signal resume keywords

Claims ManagementTeam SupervisionAnalytical SkillsLeadership SkillsCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims AdjudicationQuality ReviewProcess ImprovementPerformance CompetenciesClaims Coding

Soft Skills

Interpersonal SkillsNegotiation SkillsOrganizational SkillsMotivational SkillsTeam Collaboration

Tools & Technologies

Microsoft Office

Certifications & Qualifications

Licenses as Required

Industry Keywords

Personal Injury ProtectionClaims ExperienceTechnical OperationsManagement ReportsClient Relationships

About the role

Key responsibilities & impact

Supervise personal injury protection examiner teams and technical staff for clients
Monitor colleagues' workloads and individual claim activities
Provide training and technical/jurisdictional direction on claims adjudication
Supervise multiple examiner teams, product line examiners, and/or technical operations colleagues
Identify and advise management on trends, problems, issues, and recommended actions
Coordinate projects with management and support continuous process improvement
Compile, review, and analyze management reports and take appropriate action
Perform quality reviews on claims in compliance with audit, service contract, and quality standards
Act as second level of appeal for client and claimant issues and implement final dispositions
Maintain client contact, promote professional client relationships, and provide claim summaries
Ensure direct reports are properly licensed and claims files are correctly coded and documented
Administer personnel policies, interview and hire colleagues, establish performance plans, conduct performance discussions, and provide leadership and motivation

Requirements

What you’ll need

Six (6) years of claims experience or equivalent combination of education and experience required, including two (2) years of claims supervisor experience
Licenses as required
Thorough knowledge of claims management processes and procedures for multiple product lines
Excellent oral and written communication, including presentation skills
PC literate, including Microsoft Office products
Leadership, management, and motivational skills
Analytical and interpretive skills
Strong organizational skills
Excellent interpersonal skills
Excellent negotiation skills
Ability to work in a team environment
Ability to meet or exceed Performance Competencies

Benefits

Comp & perks

Work-life balance
Caring culture
Diversity, equity, and inclusion workplace
Equal Opportunity Employer
Drug-Free Workplace