Claims Team Lead – Auto, Property Damage, Bodily Injury

Sedgwick

. Supervise multiple teams of examiners and technical staff handling liability claims .

Posted 10/26/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive knowledge of claims management processes and procedures, with strong leadership and analytical skills to supervise teams effectively. Proven ability to maintain client relationships and ensure compliance with quality standards while driving continuous process improvement.

Highest-signal resume keywords

Claims Management ProcessesLeadership SkillsAnalytical SkillsClient Relationship ManagementPerformance Competencies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ExperienceClaims Supervisor ExperienceQuality ReviewsClaims AdjudicationPerformance Development PlansCoding and DocumentationManagement ReportingProcess ImprovementLicensing RequirementsPC Literacy

Soft Skills

Excellent CommunicationInterpersonal SkillsNegotiation SkillsOrganizational SkillsTeam Collaboration

Tools & Technologies

Microsoft Office

Certifications & Qualifications

Professional Certifications

Industry Keywords

Liability ClaimsHigh-Exposure ClaimsThird-Party ClaimsVocational RehabilitationAudit Compliance

About the role

Key responsibilities & impact

Supervise multiple teams of examiners and technical staff handling liability claims
Monitor colleagues' workloads and individual claim activities
Provide training and technical/jurisdictional direction on claims adjudication
Maintain diaries on team claims, including complex or high-exposure claims
Identify trends, problems, and issues and recommend courses of action
Coordinate management projects and continuous process improvement initiatives
Compile, review, and analyze management reports and take appropriate action
Perform quality reviews of claims for audit, service contract, and quality standards compliance
Act as second-level appeal for client and claimant issues and implement final dispositions
Review reserves on high-cost and over-authority claims
Monitor third-party, litigated, serious vocational rehabilitation, questionable, and sensitive claims
Maintain client contact, promote professional client relationships, and provide claim recommendations and written resumes
Ensure direct reports are properly licensed in serviced jurisdictions
Ensure claims files are correctly coded and adequately documented
Administer personnel policies and staffing standards
Interview, hire, and establish performance development plans
Conduct colleague performance discussions and provide leadership, guidance, and motivation
Support the organization's quality programs
Perform other duties as assigned

Requirements

What you’ll need

Six (6) years of claims experience or equivalent combination of education and experience required, including two (2) years claims supervisor experience
Bachelor's degree from an accredited college or university preferred
Licenses as required
Professional certifications as applicable to line of business preferred
Thorough knowledge of claims management processes and procedures for multiple product lines
Excellent oral and written communication, including presentation skills
PC literacy, including Microsoft Office products
Leadership, management, and motivational skills
Analytical and interpretive skills
Strong organizational skills
Excellent interpersonal skills
Excellent negotiation skills
Ability to work in a team environment
Ability to meet or exceed Performance Competencies
Ability to perform computer keyboarding
Hearing, vision, and talking ability
Clear and conceptual thinking ability; excellent judgement and discretion; ability to meet deadlines

Benefits

Comp & perks

Work-life balance
Caring culture
Career growth opportunities
Diversity, equity, and inclusion workplace
Drug-free workplace