Client Communications Director

Sedgwick

. Lead Sedgwick's client communications strategy and ensure messaging is consistent, clear, client-aligned, and brand-reflective .

Posted 9/24/2026full-timeRemote • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client communications strategy, content development, and event management, with a strong focus on translating complex information into clear, actionable insights. Proven ability to analyze client feedback and engagement metrics to drive effective communication and marketing strategies.

Highest-signal resume keywords

Client Communications StrategyContent DevelopmentEvent ManagementProject ManagementVoice-of-the-Customer Principles

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client CommunicationsContent MarketingAudience SegmentationCampaign StrategyAnalytical SkillsProject ManagementEvent PlanningFeedback AnalyticsContent GovernanceMarketing Communications

Soft Skills

Excellent Oral CommunicationExcellent Written CommunicationRelationship BuildingInfluencing StakeholdersSound Judgment

Tools & Technologies

Microsoft OfficeContent Management ToolsSurvey PlatformsEngagement Analytics PlatformsEvent Marketing Platforms

Industry Keywords

InsuranceThird-Party AdministrationProfessional ServicesClient-Service-Intensive IndustryCorporate Communications

About the role

Key responsibilities & impact

Lead Sedgwick's client communications strategy and ensure messaging is consistent, clear, client-aligned, and brand-reflective
Translate complex claims, service, and operational information into understandable, relevant, and useful client-facing content
Own the content calendar and production of client newsletters and recurring communications
Partner with communications leadership and senior business leaders on client communication needs, priorities, risks, and opportunities
Plan, develop content for, and execute virtual client events, webinars, briefings, and post-event communications
Develop event content, speaking materials, presentations, and supporting communications with subject matter experts and senior leaders
Manage the client services newsroom and coordinate content sourcing, review, and publication across business units
Establish governance, editorial, approval, and quality standards for newsroom and event content
Capture the voice of the customer through events, newsletters, surveys, and other touchpoints
Analyze feedback, attendance, engagement, and content performance to identify trends, needs, opportunities, and gaps
Translate findings into recommendations shaping communications, events, campaigns, and marketing investment
Report to leadership on the reach, effectiveness, and business impact of communications and events
Identify market trends and growth opportunities with Marketing Strategists
Collaborate with Marketing Strategists, Sales, and Client Services on integrated campaigns, segmentation, messaging, targeting, and content relevance
Manage moderately complex communications projects across multiple workstreams and stakeholders, budgets, and deadlines
Build relationships across Global Communications, Marketing, Claims Operations, Client Services, Sales, Legal, and other functions
Monitor client communication trends in the insurance and third-party administration marketplace
Advise management on client communications, content governance, event strategy, and client engagement

Requirements

What you’ll need

Bachelor's degree in communications, public relations, journalism, English, marketing, business, or a related field from an accredited college or university preferred
Equivalent combination of education and relevant work experience will be considered
Ten (10) plus years of progressive experience in client, customer, corporate, or marketing communications, or an equivalent combination of education and experience, required
Experience within insurance, third-party administration, professional services, or another client-service-intensive industry preferred
Demonstrated experience managing moderately to highly complex projects in a matrixed environment required
Experience partnering with and advising executives and senior leaders required
Experience leading client-specific communications, newsletters, webinars, briefings, or events required
Deep knowledge of client, customer, corporate, and marketing communications principles and practices
Strong understanding of voice-of-the-customer principles and translating complex information into clear, relatable client communications
Strong marketing acumen, including audience segmentation, campaign strategy, messaging, targeting, and content marketing principles
Strong analytical and interpretive skills, converting client feedback and engagement information into actionable recommendations
Experience planning and executing virtual client events, webinars, briefings, newsletters, and recurring communications
Experience with survey, feedback, engagement analytics, reporting, and content management tools preferred
Excellent project management and organizational skills
Excellent oral and written communication skills, including presentation, writing, editing, facilitation, and executive consultation
Ability to build trust, advise senior leaders, influence stakeholders, and work effectively across a matrixed organization without direct authority
Sound judgment and discretion regarding content governance, accuracy, approvals, confidentiality, risk, and escalation
PC and AI literate, including Microsoft Office products and relevant content, newsletter, event, marketing, survey, and analytics platforms
Ability to meet or exceed performance competencies

Benefits

Comp & perks

Work-life balance
Reasonable accommodations when applicable and appropriate
Equal opportunity and drug-free workplace
Diverse, equitable, and inclusive workplace