Client Service Director – Claims Industry, Liability Experience Required

Sedgwick

. Determine account management strategies related to client service plans .

Posted 9/17/2026full-timeRemote • Florida • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management strategies, client service plans, and program management for complex client needs. Proven ability to lead teams, drive customer satisfaction, and manage client renewals and contract revisions effectively.

Highest-signal resume keywords

Account ManagementClient Service PlansProgram ManagementLiability ExperienceSupervisory Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client RenewalsContract RevisionsStewardship ReportingPerformance Development PlansClient InvoicingAuditsResource ManagementComplex Program Management

Soft Skills

LeadershipMotivationGuidanceCustomer Service Resolution

Certifications & Qualifications

CPCUAICARM

Industry Keywords

Client SatisfactionRevenue GrowthClient SurveysStaffing StandardsOperations Experience

About the role

Key responsibilities & impact

Determine account management strategies related to client service plans
Retain existing clients and drive customer satisfaction, revenue growth, client surveys, and new business
Provide program management for jumbo clients requiring dedicated staff, multiple offices, and complex service models
Oversee the work of other local Client Services staff
Provide stewardship reporting and educate clients on issues and trends impacting programs
Conduct pre-renewal visits and review client loss experience and company performance
Identify potential dissatisfaction before renewal meetings
Perform client renewals, contract revisions, and Client Service Instruction preparation for complex programs
Direct and influence internal departments to reduce process, technology, and resource constraints
Coordinate client invoicing, audits, and accounts receivable follow-up
Resolve major customer service issues
Provide staff support, guidance, leadership, and motivation
Administer personnel policies and follow staffing and training standards
Interview, hire, and establish colleague performance development plans
Conduct colleague performance discussions

Requirements

What you’ll need

Bachelor's degree from an accredited college or university preferred
CPCU, AIC and/or ARM or other related designation preferred
Ten (10) years related experience or equivalent combination of education and experience required
Two (2) years account manager experience or five (5) years adjuster experience, including two (2) years in a supervisory capacity
Liability experience required
Operations/Client Service experience preferred
Ability to oversee local Client Services staff
Experience managing complex programs involving dedicated staff, multiple offices, and complex service models

Benefits

Comp & perks

Flexible work schedule
Referral incentive program
Career development and promotional growth opportunities
Medical, dental, and vision benefits
401K on day one
Work-life balance
Professional development opportunities
Flexible location and career path