Concierge Performance Associate

Sedgwick

. Assist Property Repair Solutions customers (homeowners, contractors, carriers) with questions or concerns .

Posted 11/4/2026full-timeRemote • United StatesJuniorMid-Level💰 $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to manage contractor assignments and customer expectations effectively. Proficient in problem resolution and relationship building, ensuring quality support in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceConstruction ManagementInsurance Claims KnowledgeChronicle Software ExperienceBilingual English/Spanish

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Construction ManagementInsurance ClaimsJob DispatchingMicrosoft OfficeChronicle SoftwareProblem ResolutionKeystroke SkillsOrganizational SkillsAttention to DetailMulti-tasking

Soft Skills

Excellent Communication SkillsRelationship BuildingJudgment and Decision MakingInitiativeAbility to Work Under Pressure

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Customer ExpectationsQuality ProgramsContractor AppointmentsPerformance Competencies

About the role

Key responsibilities & impact

Assist Property Repair Solutions customers (homeowners, contractors, carriers) with questions or concerns
Ensure customer expectations are met or exceeded
Receive, review, and dispatch new jobs to contractors based on job type and location
Place outbound calls to sell programs to customers
Assign contractors and make customer appointments
Assist insurance adjusters and set up program expectations
Monitor pending jobs and make follow-up calls to homeowners
Receive inbound calls, answer customer service questions, resolve minor issues, and schedule contractor appointments
Escalate issues to the proper channels
Perform other duties as assigned
Support the organization's quality programs

Requirements

What you’ll need

High school diploma or GED required
One (1) year of experience in construction management, restoration and/or insurance claims and customer service required
Chronicle software experience preferred
Excellent oral and written communication skills
PC literate, including Microsoft Office products
Good problem resolution skills
Good judgment and sound decision making skills
Ability to build a consensus among various parties
Strong relationship building skills
Excellent organizational skills, accuracy, and attention to detail
Initiative and ability to multi-task
Above average speed and accuracy key stroke skills
High level of professionalism
Ability to work under pressure in a fast paced environment and maintain a positive demeanor
Ability to work independently or in a team environment
Ability to meet or exceed Performance Competencies
Bi-lingual English/Spanish a plus
Attendance during scheduled work hours is required

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
401(k) and matching
Paid time off (PTO)
Disability insurance
Life insurance
Employee assistance
Flexible spending account or health savings account
Other additional voluntary benefits
Reasonable accommodations when applicable and appropriate