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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication skills and the ability to evaluate and report on residential and commercial contents inventories. Proficient in customer service and adept at managing multiple priorities while adhering to organizational policies and quality standards.
Highest-signal resume keywords
Customer Service ExperienceMicrosoft Office ProficiencyPolicy Language ComprehensionTeam CollaborationPerformance Competencies
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Report PreparationInventory EvaluationPolicy Coverage ApplicationReplacement Cost AnalysisReceipt Processing
Soft Skills
Diplomatic FeedbackProfessional CommunicationStress ManagementDeadline Management
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Quality ProgramsWork ProceduresCustomer CorrespondenceContents Adjuster
About the role
Key responsibilities & impact- Work with management on staff development
- Review work and provide diplomatic feedback to maintain quality of work product
- Prepare reports and correspondence to customers, other VeriClaim adjusters, and/or insureds
- Evaluate residential and commercial contents inventories on replacement cost and actual cash value bases
- Apply policy coverage limitations and/or exclusions
- Finalize inventories for reporting, including preparing enclosures, letters, and detailed notes
- Facilitate use of replacement services as requested by the Contents Adjuster
- Review and process replacement receipts
- Communicate courteously and professionally with colleagues, management, customers, and insureds
- Support the organization's quality programs
- Perform other duties as assigned
Requirements
What you’ll need- High school diploma or GED required
- Bachelor’s degree from an accredited college or university preferred
- Three (3) years customer service experience or equivalent combination of education and experience preferred
- Good oral and written communication skills
- PC literate, including Microsoft Office products
- Ability to read and comprehend policy language
- Ability to work in a team environment
- Ability to meet or exceed Performance Competencies
- Ability to handle work-related stress and multiple priorities simultaneously
- Ability to meet deadlines
- Computer keyboarding ability
- Travel as required
- Must conform with and abide by all regulations, policies, work procedures, and instructions
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- 401k and matching
- PTO
- Disability insurance
- Life insurance
- Employee assistance
- Flexible spending or health savings account
- Other additional voluntary benefits
- Reasonable accommodations where applicable and appropriate