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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service and temporary housing processes, with strong abilities in managing multiple inquiries and providing empathetic support. Proficient in utilizing CRM tools and maintaining accurate records while collaborating effectively with various stakeholders.
Highest-signal resume keywords
Customer Service ExperienceTemporary Housing KnowledgeCRM Tools ProficiencyProblem Solving SkillsCall Center Operations
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServiceTemporary Housing ClaimsData EntryBilling AccuracyKeyboarding Skills
Soft Skills
EmpathyClear ThinkingJudgmentStress ManagementMultitasking
Tools & Technologies
CRM SystemsEmail CommunicationCarrier PortalsWeb Portals
Certifications & Qualifications
Credit Security Clearance
Industry Keywords
HospitalityInsurance ClaimsCorporate LodgingService-Level Expectations
About the role
Key responsibilities & impact- Provide responsive, compassionate, and accurate customer service throughout the temporary housing process
- Answer inbound calls from policyholders, adjusters, hotels, property managers, and internal partners
- Handle temporary housing-related inquiries and provide timely assistance and empathetic support
- Enter new temporary housing claims and assignments into internal systems
- Monitor inbound email queues, shared mailboxes, carrier portals, web portals, and other communication channels
- Contact policyholders by phone, text, and email regarding hotel extensions, required information, updates, and housing requests
- Extend hotel stays and assist with booking accommodations, documenting authorization, dates, rates, and reservation details
- Communicate with hotels and lodging partners about reservations, extensions, availability, check-in concerns, billing, and service needs
- Retrieve hotel folios and supporting documentation and review billing accuracy and completeness
- Enter, verify, and maintain customer, claim, hotel, and service information across databases, CRM tools, and departmental systems
- Manage multiple calls, emails, claims, and service requests while prioritizing time-sensitive needs and meeting service-level expectations
- Resolve routine customer service and housing-related issues and escalate complex, urgent, or unresolved matters
- Collaborate with Housing, Hotel, Claims, Finance, vendors, and other partners
- Maintain knowledge of departmental processes, temporary housing services, hotel operations, customer service standards, and applicable procedures
- Support Sedgwick’s mission, strategic vision, value proposition, and quality programs
- Perform other duties as assigned
Requirements
What you’ll need- Two (2) years of experience in customer service, call center operations, hospitality, insurance, or a related service-focused environment
- Previous experience in temporary housing, corporate lodging, insurance claims, or hotel operations strongly preferred
- Bachelor's degree or equivalent from an accredited college or university preferred
- Credit security clearance, confirmed via a background credit check, is required
- Ability to manage multiple customer interactions and assignments simultaneously
- Clear and conceptual thinking ability
- Excellent judgment, troubleshooting, problem solving, analysis, and discretion
- Ability to handle work-related stress and multiple priorities simultaneously
- Ability to meet deadlines
- Computer keyboarding
- Hearing, vision, and talking
Benefits
Comp & perks- Work-life balance
- Reasonable accommodations when applicable and appropriate
- Equal opportunity employment
- Drug-free workplace