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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing large-scale client accounts, particularly in legal spend management and insurance defense litigation, while driving customer retention and growth through strategic relationship management and advanced reporting. Proficient in leading cross-functional teams and mentoring others in a dynamic environment.
Highest-signal resume keywords
Legal Spend ManagementClient Relationship ManagementContract NegotiationAdvanced Reporting ToolsLeadership Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Legal Spend ManagementLitigated Claims ExperienceComplex ReportingStrategic ThinkingAnalytical Skills
Soft Skills
Communication SkillsNegotiation SkillsInterpersonal SkillsConflict ResolutionTeam Collaboration
Tools & Technologies
Microsoft OfficeReporting Tools
Industry Keywords
Client Accounts ManagementCustomer RetentionService DeliveryCross-Selling OpportunitiesPerformance Competencies
About the role
Key responsibilities & impact- Lead management of large-scale, national, or international BillReview IQ client accounts on Legal-X and/or Legal eXchange
- Manage strategic client relationships and oversee complex service delivery
- Drive customer retention and growth
- Execute contract renewals for major clients, including complex pricing negotiations
- Develop and deliver advanced stewardship reports and dashboards tailored to client requirements
- Advise clients on advanced bill review audit strategies and program optimization
- Act as senior client liaison and proactively manage relationships across multiple stakeholders
- Lead and coordinate large-scale projects with cross-functional teams, including the Expert Bill Review group
- Identify, develop, and pursue strategic cross-selling and business expansion opportunities
- Analyze and resolve high-impact issues affecting customer satisfaction and retention
- Mentor and support other team members as needed
- Perform other duties as assigned
- Travel as required
Requirements
What you’ll need- Bachelor's degree from an accredited college or university preferred
- Eight (8) years of related experience or equivalent combination of education and experience required
- Three (3) years of legal spend management and/or litigated claims experience
- Deep expertise in customer service and one or more of: legal spend management, insurance defense litigation
- Superior communication, leadership, and negotiation skills
- Ability to understand client needs, discuss alternatives, make recommendations, and manage client expectations
- Technical skills for gaining in-depth product knowledge, including self-directed learning
- Advanced proficiency with Microsoft Office and complex reporting tools
- Ability to manage multiple high-priority projects in a dynamic environment
- Exceptional analytical, strategic thinking, and interpersonal skills
- Ability to work in a team environment
- Ability to handle conflict and challenging issues in a fast work environment
- Ability to meet or exceed Performance Competencies
- Travel as required
Benefits
Comp & perks- Work-life balance
- Caring culture
- Career growth opportunities
- Reasonable accommodations when applicable and appropriate
- Equal opportunity workplace
- Drug-free workplace