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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and management capabilities, with extensive experience in claims management, policy compliance, and performance development. Proficient in strategic planning, operational oversight, and fostering a high-performance team environment.
Highest-signal resume keywords
Claims Management ExperienceLeadership/Management SkillsCPCU CertificationAnalytical SkillsMicrosoft Office Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims ManagementPolicy CompliancePerformance DevelopmentBudget ManagementStaffing and TrainingAnalytical SkillsNegotiation SkillsProblem SolvingPerformance CompetenciesLOA/FMLA Experience
Soft Skills
Excellent CommunicationInterpersonal SkillsOrganizational SkillsMotivational SkillsTeam Collaboration
Certifications & Qualifications
CPCUARMAIMAIC
Industry Keywords
Claims Management Service StandardsState RegulationsClient Service RequirementsQuality ProgramsPerformance Reports
About the role
Key responsibilities & impact- Manage overall operations for all assigned locations/offices
- Establish policies and procedures ensuring compliance with best practices, claims management service standards, state regulations, and client service requirements
- Establish business plans with goals and objectives for assigned partnerships and locations/offices
- Monitor management reports relating to partner/office performance
- Assist with coordinating sales and client service efforts
- Support the organization's quality programs
- Travel as required
- Provide support, guidance, leadership, and motivation to promote maximum performance
- Interview, hire, and establish colleague performance development plans
- Conduct colleague performance discussions
- Administer company personnel policies and follow staffing standards and training recommendations
- Manage staffing, training, budgets, and profit and loss for assigned offices
- Maintain direct or indirect responsibility for 50–99 colleagues
Requirements
What you’ll need- Bachelor's degree from an accredited college or university preferred
- CPCU, ARM, AIM, and/or AIC certifications preferred
- Licenses as required
- Ten (10) years of related experience or equivalent combination of education and experience required
- Seven (7) years of claims management experience
- Four (4) years of supervisory experience
- LOA/FMLA experience preferred
- Strong technical claims knowledge
- Excellent oral and written communication, including presentation skills
- PC literate, including Microsoft Office products
- Leadership/management/motivational skills
- Analytical and interpretive skills
- Strong organizational skills
- Excellent interpersonal skills
- Excellent negotiation skills
- Ability to work in a team environment
- Ability to meet or exceed Performance Competencies
- Ability to handle multiple priorities simultaneously and meet deadlines
- Clear and conceptual thinking ability, excellent judgment, troubleshooting, problem solving, analysis, and discretion
Benefits
Comp & perks- Work-life balance
- Caring culture
- Career growth opportunities
- Reasonable accommodations when applicable and appropriate
- Equal Opportunity Employer
- Drug-free workplace