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About the role
Key responsibilities & impact- Assist customer service representatives by providing claims general information
- Track trends and investigate internal and external client feedback
- Assist in developing corrective/preventative action
- Participate in cross-functional teams
- Assist in gathering and distributing internal/external customer and product surveys
- Direct workflow and workload assignments for the team
- Communicate claims processes with claimants and clients by phone and/or written correspondence
- Inform claimants about required documentation, time frames, payment information, and claim status
- Maintain a quality service culture within the customer service team
- Act as a customer liaison and assist with application-process and service problem resolution
- Maintain professional client relationships
- Enter verbal and written application information meeting customer requirements
- Direct customer calls to the appropriate person
- Contribute to client-driven performance objectives and service standards
- Support the organization's quality program
- Perform other duties as assigned
Requirements
What you’ll need- HS diploma or GED required
- Associate degree from an accredited college or university preferred
- Two (2) years call center or customer service experience, or equivalent combination of education and experience required
- Strong customer service skills
- Excellent oral and written communication, including presentation skills
- PC literate, including Microsoft Office products
- Strong organizational skills
- Excellent interpersonal skills
- Ability to work in a team environment
- Ability to meet or exceed Performance Competencies
- Ability to handle work-related stress and multiple priorities simultaneously
- Ability to meet deadlines
- Computer keyboarding
Benefits
Comp & perks- Work-life balance
- Reasonable accommodations when applicable and appropriate
- Equal Opportunity Employer
- Drug-Free Workplace