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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in investigating insurance claims, including personal, casualty, and property loss, while effectively negotiating settlements and preparing detailed reports. Holds relevant insurance designations and licenses, ensuring compliance with industry standards and regulations.
Highest-signal resume keywords
IIA-AIC DesignationState Adjuster LicenseClaims InvestigationNegotiation SkillsCustomer Service Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims InvestigationReport PreparationCost EstimationLoss Experience ReportingMicrosoft Office Proficiency
Soft Skills
Strong Oral CommunicationStrong Written CommunicationAttention to DetailTime ManagementInterpersonal Skills
Certifications & Qualifications
IIA-AIC DesignationState Adjuster License
Industry Keywords
Insurance ClaimsProperty DamageLiability AssessmentSettlement NegotiationLitigation Support
About the role
Key responsibilities & impact- Investigate claims against insurance or other companies involving personal, casualty, or property loss or damage
- Handle complex local losses independently up to designated authority
- Assist with larger losses, including accounting-based losses such as business interruption and stock
- Examine claim forms and records to determine insurance coverage
- Interview, telephone, or correspond with claimants and witnesses
- Consult police and hospital records and inspect property damage to determine company liability
- Estimate repair, replacement, or compensation costs
- Prepare findings reports and negotiate settlements with claimants
- Recommend litigation by the legal department when settlement cannot be negotiated
- Attend litigation hearings
- Revise case reserves in assigned claims files to cover probable costs
- Assist in preparing loss experience reports and calculate adequate future rates
- Perform other duties as assigned
- Support the organization's quality programs
- Travel as required
Requirements
What you’ll need- Bachelor's degree from an accredited college or university preferred
- Must have earned the IIA-AIC designation
- Actively pursuing another professional insurance designation
- Appropriate state adjuster license is required
- Five (5) years of related experience or equivalent combination of education and experience required
- Strong oral and written communication, including presentation skills
- PC literate, including Microsoft Office products
- Demonstrated commitment to timely reporting
- Strong customer service skills
- Strong interpersonal skills
- Attention to detail and accuracy
- Good time management and organizational skills
- Ability to work independently or in a team environment
- Ability to meet or exceed Performance Competencies
- Must be able to stand and/or walk for long periods of time
- Must be able to kneel, squat or bend
- Must be able to work outdoors in hot and/or cold weather conditions
- Ability to climb, crawl, stoop, kneel, and reach/work overhead
- Able to lift/carry up to 50 pounds
- Able to push/pull up to 100 pounds
- Able to drive up to 4 hours per day
- Must have continual use of manual dexterity
- Hearing, vision, and talking abilities
Benefits
Comp & perks- Work-life balance
- Caring culture
- Reasonable accommodations when applicable and appropriate
- Equal Opportunity Employer
- Drug-Free Workplace