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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service and account management, with a strong focus on negotiation, relationship management, and high-touch service for policyholders. Proficient in data management and market research, ensuring compliance with insurance housing best practices.
Highest-signal resume keywords
Customer Service ExperienceNegotiation SkillsMicrosoft Office Suite ProficiencyRelationship ManagementBilingual English/Spanish
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Market ResearchData EntryLease Agreement DraftingCRM Tools ProficiencyDetail-Oriented Documentation
Soft Skills
Exceptional Communication SkillsHigh Emotional IntelligenceOrganizational SkillsMultitasking AbilityAdaptability
Tools & Technologies
Microsoft WordMicrosoft ExcelMicrosoft AccessHousing DatabasesInternal Platforms
Certifications & Qualifications
Credit Security Clearance
Industry Keywords
Insurance HousingTemporary HousingCorporate LodgingReal EstateAdditional Living Expense Guidelines
About the role
Key responsibilities & impact- Support and promote Sedgwick’s mission, strategic vision, and value proposition to adjusters and policyholders
- Serve as a key point of contact for policyholders during relocation
- Gather housing needs, including lifestyle, household makeup, accessibility needs, pet considerations, and preferred amenities
- Conduct market research using listing platforms, vendor databases, and internal tools
- Collaborate with housing vendors, landlords, and leasing agents to secure short-term rentals
- Negotiate lease terms while maximizing policy benefits and staying within Additional Living Expense guidelines
- Customize housing options according to policy coverage, budget, availability, quality, and insured expectations
- Provide high-touch service throughout policyholders’ stays, resolving issues and supporting lease extensions, furniture adjustments, and service needs
- Draft and review lease agreements and related documents
- Enter and maintain accurate data in housing databases, CRM tools, and internal platforms
- Stay informed about local rental trends, landlord regulations, and insurance housing best practices
- Handle multiple claims and assignments with professionalism and urgency
- Serve as the point of contact for VIP clientele
- Perform other assigned duties and support organizational quality programs
Requirements
What you’ll need- Two (2) years experience in inside sales, customer service, or account management
- Previous experience in insurance, temporary housing, corporate lodging, or real estate strongly preferred
- Bachelor's degree or equivalent from an accredited college or university preferred
- Exceptional verbal and written communication skills
- High emotional intelligence and ability to adapt tone and approach to diverse client situations
- Proficient in Microsoft Office Suite (Word, Excel, Access) and able to learn new housing and CRM platforms
- Advanced internet research capabilities
- Detail-oriented and organized with strong documentation habits
- Ability to multitask in a fast-paced environment with shifting priorities
- Negotiation and relationship management skills with vendors, property managers, and landlords
- Experience coordinating accommodations for high-net-worth clients or large-loss claims is a plus
- Bi-lingual English/Spanish a plus
- Credit security clearance, confirmed via a background credit check, is required
Benefits
Comp & perks- Work-life balance
- Reasonable accommodations when applicable and appropriate
- Equal Opportunity Employer
- Drug-Free Workplace