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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing temporary housing solutions, including negotiation of lease terms and collaboration with vendors. Proficient in data management and market research to support policyholders effectively.
Highest-signal resume keywords
Negotiation SkillsCustomer Service ExperienceMarket Research ProficiencyRelationship ManagementBilingual English/Spanish
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Lease Agreement DraftingData ManagementInternet ResearchMicrosoft Office SuiteCRM Platforms
Soft Skills
Exceptional Communication SkillsHigh Emotional IntelligenceDetail-OrientedOrganizational SkillsSolutions-Oriented Mindset
Tools & Technologies
Housing DatabasesVendor DatabasesListing Platforms
Certifications & Qualifications
Credit Security Clearance
Industry Keywords
Temporary HousingCorporate LodgingInsurance HousingReal EstateAccount Management
About the role
Key responsibilities & impact- Provide carrier support by assisting the payments department and management with identifying carrier issues and concerns
- Serve as a key point of contact for policyholders during relocation
- Qualify housing needs by gathering lifestyle, household, accessibility, pet, and amenity details
- Conduct market research using listing platforms, vendor databases, and internal tools to locate suitable housing
- Collaborate with housing vendors, landlords, and leasing agents to secure short-term rentals
- Negotiate lease terms while maximizing policy benefits and staying within ALE guidelines
- Customize housing options based on policy coverage, budget, availability, quality, and insured expectations
- Provide ongoing support throughout policyholders' stays, including lease extensions, furniture adjustments, and service needs
- Draft and review lease agreements and related documents
- Maintain accurate data in housing databases, CRM tools, and internal platforms
- Monitor local rental trends, landlord regulations, and insurance housing best practices
- Handle multiple claims and assignments simultaneously
- Serve as point of contact for VIP clientele
- Support quality programs and perform other assigned duties
Requirements
What you’ll need- Bachelor's degree or equivalent from an accredited college or university preferred
- Two (2) years experience in inside sales, customer service, or account management
- Previous experience in insurance, temporary housing, corporate lodging, or real estate strongly preferred
- Exceptional verbal and written communication skills
- High emotional intelligence and ability to adapt tone and approach to diverse client situations
- Proficient in Microsoft Office Suite (Word, Excel, Access) and able to learn new housing and CRM platforms
- Advanced internet research capabilities
- Detail-oriented and organized with strong documentation habits
- Ability to multitask in a fast-paced environment with shifting priorities
- Negotiation and relationship management skills with vendors, property managers, and landlords
- Solutions-oriented mindset with focus on timely, proactive service delivery
- Credit security clearance, confirmed via a background credit check, required
- Bi-lingual English/Spanish a plus
Benefits
Comp & perks- Work-life balance
- Reasonable accommodations
- Diverse, equitable, and inclusive workplace
- Drug-free workplace