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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in coordinating customized temporary housing solutions, managing client relationships, and negotiating lease agreements while ensuring compliance with insurance housing best practices. Proficient in market research and data management to support effective decision-making and service delivery.
Highest-signal resume keywords
Temporary Housing CoordinationLease NegotiationCustomer ServiceMarket ResearchData Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Lease Agreement DraftingMarket ResearchData EntryProblem SolvingComputer Keyboarding
Soft Skills
Clear ThinkingExcellent JudgmentDiscretionStress ManagementMulti-Priority Handling
Tools & Technologies
CRM ToolsHousing DatabasesVendor DatabasesListing Platforms
Certifications & Qualifications
Credit Security Clearance
Industry Keywords
InsuranceTemporary HousingCorporate LodgingReal EstateAdditional Living Expense Guidelines
About the role
Key responsibilities & impact- Coordinate customized temporary housing solutions for displaced policyholders
- Support and promote Sedgwick’s mission, strategic vision, and value proposition to adjusters and policyholders
- Serve as a key point of contact for policyholders during relocation
- Qualify housing needs, including lifestyle, household makeup, accessibility needs, pets, and preferred amenities
- Conduct market research using listing platforms, vendor databases, and internal tools
- Collaborate with housing vendors, landlords, and leasing agents to secure short-term rentals
- Negotiate lease terms, maximize policy benefits, and stay within Additional Living Expense guidelines
- Customize housing options based on policy coverage, budget, availability, quality, and insured expectations
- Provide ongoing service, resolve issues, and support lease extensions, furniture adjustments, and service needs
- Draft and review lease agreements and related documents
- Maintain accurate data in housing databases, CRM tools, and internal platforms
- Monitor local rental trends, landlord regulations, and insurance housing best practices
- Handle multiple claims and assignments simultaneously
- Serve as point of contact for VIP clientele
- Perform other duties as assigned
- Support the organization’s quality programs
Requirements
What you’ll need- Bachelor's degree or equivalent from an accredited college or university preferred
- Two (2) years experience in inside sales, customer service, or account management
- Previous experience in insurance, temporary housing, corporate lodging, or real estate strongly preferred
- Clear and conceptual thinking ability
- Excellent judgment, troubleshooting, problem solving, analysis, and discretion
- Ability to handle work-related stress
- Ability to handle multiple priorities simultaneously
- Ability to meet deadlines
- Computer keyboarding
- Travel as required
- Credit security clearance, confirmed via a background credit check, is required
Benefits
Comp & perks- Work-life balance
- Reasonable accommodations when applicable and appropriate
- Equal Opportunity Employer
- Drug-Free Workplace