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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in coordinating temporary housing solutions, including negotiation and relationship management with vendors and landlords. Proficient in data management and market research to support policyholders' needs effectively.
Highest-signal resume keywords
Temporary Housing CoordinationNegotiation SkillsCustomer Service ExperienceMicrosoft Office ProficiencyBilingual English/Spanish
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
LeasingReal EstateMarket ResearchData EntryLease Agreement DraftingCRM ToolsRental Trend MonitoringDocumentationProperty ManagementInsurance Housing Best Practices
Soft Skills
Verbal CommunicationWritten CommunicationEmotional IntelligenceDetail-OrientedOrganizational SkillsMultitaskingSolutions-Oriented Mindset
Tools & Technologies
Microsoft Office SuiteCRM PlatformsInternal Housing DatabasesListing PlatformsVendor Databases
Industry Keywords
Corporate LodgingHigh-Net-Worth ClientsLarge-Loss ClaimsAdditional Living Expense GuidelinesPolicyholder Support
About the role
Key responsibilities & impact- Coordinate customized temporary housing solutions for displaced policyholders
- Support and promote Sedgwick’s mission, strategic vision, and value proposition to adjusters and policyholders
- Serve as a key point of contact for policyholders during relocation
- Qualify housing needs, including lifestyle, household makeup, accessibility needs, pets, and preferred amenities
- Conduct market research using listing platforms, vendor databases, and internal tools
- Collaborate with housing vendors, landlords, and leasing agents to secure short-term rentals
- Negotiate lease terms, maximize policy benefits, and remain within Additional Living Expense guidelines
- Customize housing options based on policy coverage, budget, availability, quality, and insured expectations
- Provide high-touch service throughout policyholders’ stays, resolving issues and supporting lease extensions, furniture adjustments, and service needs
- Draft and review lease agreements and related documents
- Enter and maintain accurate data in housing databases, CRM tools, and internal platforms
- Monitor local rental trends, landlord regulations, and insurance housing best practices
- Handle multiple claims and assignments with professionalism and urgency
- Serve as the point of contact for VIP clientele
- Perform other duties as assigned and support organizational quality programs
Requirements
What you’ll need- High school diploma or GED required
- Two (2) years experience in leasing, real estate, customer service, or account management
- Previous experience in insurance, temporary housing, corporate lodging, or real estate strongly preferred
- Exceptional verbal and written communication skills
- High emotional intelligence and ability to adapt tone and approach to diverse client situations
- Proficient in Microsoft Office Suite (Word, Excel, Access) and able to learn new housing and CRM platforms
- Advanced internet research capabilities to locate viable rental properties in limited markets
- Detail-oriented and organized with strong documentation habits
- Ability to multitask in a fast-paced environment with shifting priorities
- Negotiation and relationship management skills with vendors, property managers, and landlords
- Solutions-oriented mindset focused on timely, proactive service delivery
- Experience coordinating accommodations for high-net-worth clients or large-loss claims is a plus
- Bi-lingual English/Spanish a plus
Benefits
Comp & perks- Work-life balance
- Reasonable accommodations when applicable and appropriate
- Equal Opportunity Employer
- Drug-Free Workplace