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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in property management, leasing processes, and customer service, with a strong focus on communication, organization, and problem-solving. Proficient in managing multiple claims and maintaining accurate financial records while ensuring high-quality service delivery.
Highest-signal resume keywords
Property Management ExperienceCustomer Service SkillsLease Documentation ManagementMicrosoft Office ProficiencyBilingual English/Spanish
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
LeasingProperty ManagementAccount ManagementBilling AccuracyLease DocumentationService Request CoordinationFinancial Record MaintenanceCritical ThinkingProblem SolvingCredit Security Clearance
Soft Skills
Verbal CommunicationWritten CommunicationOrganizational SkillsRelationship ManagementSolutions-Oriented Mindset
Tools & Technologies
Microsoft WordMicrosoft ExcelCRM PlatformsInternal Systems
Industry Keywords
InsuranceTemporary HousingReal EstateService-Level ExpectationsHigh-Touch Service
About the role
Key responsibilities & impact- Support and promote Sedgwick’s mission, strategic vision, and value proposition to adjusters and policyholders
- Serve as a key point of contact for adjusters and landlords during insured relocations
- Manage the full lease extension process, including approvals, updated lease terms, timelines, and expectations
- Monitor upcoming lease expirations to prevent service interruptions
- Coordinate and resolve in-stay service requests, including furniture exchanges, add-ons, and maintenance concerns
- Collaborate with landlords, property managers, and vendors on service solutions and extension agreements
- Investigate and resolve property condition, damage, and vendor performance issues
- Maintain financial and operational records, client ledgers, extension costs, move-out coordination, lease terminations, and security deposit reconciliation
- Document communications, updates, and actions in internal systems
- Identify risks, delays, or service failures and escalate appropriately
- Provide high-touch service for VIP or complex claims
- Handle multiple claims while meeting service-level expectations and deadlines
- Support quality programs and perform other assigned duties
Requirements
What you’ll need- High school diploma or GED required
- Two (2) years of experience in leasing, property management, customer service or account management
- Previous experience in insurance, temporary housing, property management or real estate strongly preferred
- Exceptional verbal and written communication skills
- Strong organizational skills for managing high volume of extensions, deadlines, and service requests
- Detail-oriented focus on billing accuracy, lease documentation, and system updates
- Strong problem-solving and critical-thinking abilities
- Proficiency in Microsoft Office (Word, Excel) and ability to learn internal systems and CRM platforms
- Ability to work independently in a fast-paced environment with shifting priorities
- Strong coordination and relationship management skills
- Solutions-oriented mindset with a proactive approach
- High level of accountability, urgency, and ownership
- Credit security clearance, confirmed via a background credit check, required
- Bi-lingual English/Spanish a plus
Benefits
Comp & perks- Work-life balance
- Reasonable accommodations when applicable and appropriate
- Equal opportunity workplace
- Drug-free workplace