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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing domestic property claims from initial notification to settlement, ensuring a high-quality customer experience through effective communication and collaboration. Proficient in investigating loss and coordinating repairs while adhering to service standards.
Highest-signal resume keywords
Claims ManagementLoss AdjustingClaims AssessmentCommunication SkillsNegotiation Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims ManagementLoss AdjustingClaims AssessmentEstimatingInvestigationProject ManagementCustomer Experience Management
Soft Skills
Communication SkillsNegotiation SkillsRelationship BuildingAutonomyMultitasking
Certifications & Qualifications
Diploma of Loss Adjusting
Industry Keywords
Domestic Property ClaimsClaims ExperienceClient FocusService StandardsBackground Checks
About the role
Key responsibilities & impact- Manage a portfolio of domestic property claims from first advice to settlement
- Determine extent and cause of loss via the most effective, efficient and client and customer-focused method of investigation
- Deliver loss adjusting services that meet or exceed the service standards required by the client
- Project manage the rectification, remediation or re-instatement of damaged property
- Deliver an exceptional claims experience by working collaboratively and constructively with support colleagues
- Manage end-to-end domestic property claims from first notification through to fair and timely settlement
- Investigate loss, coordinate repairs, and deliver an exceptional customer and client experience through collaborative, high-quality claims management
Requirements
What you’ll need- Experience in claims management, claims assessment or estimating
- Trade qualifications and/or Diploma of Loss Adjusting would be favourable but not mandatory
- Ability to work autonomously, handle multiple tasks/cases and manage customer interactions
- Excellent communication, negotiation, and relationship-building skills
- Successful candidates are required to complete reference checks, mandatory background checks, including a police check and work rights
- Ability to manage domestic property claims and determine the extent and cause of loss
- International applicants, mainly Australia, may use the “Apply with SEEK” option
Benefits
Comp & perks- Hybrid working arrangement
- Sedgwick Australia University – access to more than 15,000 courses on demand and opportunities to continue formal education
- +0.5% on top of Superannuation Guarantee
- Domestic and International Career Pathways
- Sedgwick Colleague Resource Groups – international, cross-functional, colleague-led groups aimed at fostering an inclusive workplace
- Work-life balance
- Caring culture
- Equal opportunity and accessible recruitment support