Manager, Client Services

Sedgwick

. Manage accounts of multiple client service programs or a single large national program .

Posted 10/30/2026full-timeRemote • Ohio • United StatesMid-LevelSenior💰 $70,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing client service programs, maintaining key relationships, and ensuring customer satisfaction through effective communication and organizational skills. Proficient in claims management, client invoicing, and performance development in a supervisory role.

Highest-signal resume keywords

Client Relationship ManagementClaims ManagementPerformance DevelopmentNegotiation SkillsAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client Service Instruction PreparationLocation Coding ParametersBanking MethodologyClaims Operating SystemsClient InvoicingAuditingStewardship ReportingLoss Data EducationProgram Procedure ManagementPerformance Competencies

Soft Skills

Excellent Oral CommunicationExcellent Written CommunicationInterpersonal SkillsOrganizational SkillsTeam Collaboration

Tools & Technologies

Microsoft Office

Certifications & Qualifications

CPCUAICARM

Industry Keywords

Workers CompensationLiability ClaimsDisability ClaimsClient RetentionCustomer Satisfaction

About the role

Key responsibilities & impact

Manage accounts of multiple client service programs or a single large national program
Maintain client, client broker, and key vendor relationships
Manage program procedures and processes affecting customer satisfaction and client retention
Perform client renewal and Client Service Instruction preparation for assigned clients
Coordinate pricing and complete location coding parameters
Prepare and distribute stewardship and other reports
Coordinate client invoicing, audits, and accounts receivable follow-up
Educate clients on loss data and cost drivers impacting assigned programs
Coordinate project activity and act as the primary client contact
Identify issues affecting customer satisfaction and solicit cross-selling opportunities
Coordinate client contracts
Administer company personnel policies and follow staffing and training standards
Interview, hire, establish performance development plans, and conduct performance discussions
Provide support, guidance, leadership, and motivation
Support the organization's quality programs
Perform other duties as assigned

Requirements

What you’ll need

Bachelor's degree from an accredited college or university preferred
Colleague to pursue CPCU, AIC and/or ARM or other related designation required
Eight (8) years of related experience or equivalent combination of experience and education required, including three (3) years as an Account Representative OR five (5) years adjuster experience including one (1) year in a supervisory capacity
Strong understanding in one of the following areas: workers compensation, liability and disability claims management
Strong understanding of client location coding parameters, banking methodology, and claims operating systems
Excellent oral and written communication, including presentation skills
PC literate, including Microsoft Office products
Analytical and interpretive skills
Strong organizational skills
Excellent interpersonal skills
Excellent negotiation and facilitation skills
Ability to work in a team environment
Ability to handle conflict and confront challenging issues in a fast work environment
Ability to meet or exceed Performance Competencies
Travel as required

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
401k and matching
PTO
Disability insurance
Life insurance
Employee assistance
Flexible spending or health savings account
Other additional voluntary benefits
Reasonable accommodations when applicable and appropriate