FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in claims management and quality compliance, with a strong focus on training, performance development, and operational improvement. Proven ability to lead teams, conduct audits, and implement national quality initiatives effectively.
Highest-signal resume keywords
Claims Management ExperienceQuality Compliance MonitoringTraining CoordinationSupervisory ExperienceTechnical Claims Expertise
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Quality AuditingPerformance MeasurementTraining DevelopmentOperational ImprovementTechnical Analysis
Soft Skills
Clear Thinking AbilityExcellent JudgmentProblem SolvingStress ManagementMultitasking
Tools & Technologies
COMPASS ProgramMAPP ProgramTPM Review Meetings
Certifications & Qualifications
AICCPCUARM
Industry Keywords
Claims ManagementQuality ProgramsColleague Performance DevelopmentOffice Training NeedsStaffing Standards
About the role
Key responsibilities & impact- Monitor team and colleague technical and quality activities with a focus on trends and quality compliance
- Recommend office training needs to management
- Plan and initiate actions facilitating overall office performance, development and improvement
- Administer the COMPASS program and conduct local office file audits
- Present audit findings and results to local, regional and national management
- Assist Operations managers in coordinating and implementing national quality initiatives at the local level
- Manage and coordinate training and improvement activities needed to meet operational and technical audit requirements
- Manage colleague coaching, mentoring and group training
- Manage new colleague training
- Provide supervisors with objective colleague quality measurements for the MAPP program
- Participate in quarterly national TPM review meetings with national TPM and Quality leaders
- Conduct training during regional claims school quarterly
- Perform other duties and client projects as assigned
- Support the organization's quality programs
- Travel as required
- Administer company personnel policies and follow staffing standards and training recommendations
- Interview, hire and establish colleague performance development plans
- Conduct colleague performance discussions
- Provide support, guidance, leadership and motivation to promote maximum performance
Requirements
What you’ll need- Bachelor's degree from an accredited college or university preferred
- Professional certification such as AIC, CPCU or ARM preferred
- Eight (8) years of related experience or equivalent combination of education and experience required
- Five (5) years claims management experience required
- Two (2) years supervisory experience required
- Two (2) years service with the company preferred
- Maintains technical claims and jurisdictional expertise
- Clear and conceptual thinking ability
- Excellent judgment, troubleshooting, problem solving, analysis, and discretion
- Ability to handle work-related stress
- Ability to handle multiple priorities simultaneously
- Ability to meet deadlines
- Computer keyboarding
- Travel as required
Benefits
Comp & perks- Work-life balance
- Caring culture
- Career growth opportunities
- Training and development opportunities
- Reasonable accommodations
- Equal opportunity workplace
- Drug-free workplace