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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing low-complexity motor claims while ensuring compliance with relevant legislation and client requirements. Capable of delivering accurate, customer-focused claim outcomes and maintaining high standards of documentation and administrative accuracy.
Highest-signal resume keywords
Claims ManagementCustomer CommunicationCompliance with LegislationClaims AssessmentDocumentation Accuracy
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims AssessmentClaims ManagementTransaction ManagementDocumentation MaintenanceOperational Performance Management
Soft Skills
Customer FocusTeam CollaborationKnowledge SharingContinuous Improvement
Certifications & Qualifications
Mandatory TrainingAccreditation Requirements
Industry Keywords
Motor ClaimsClient RequirementsBusiness StandardsService StandardsIndustry Codes
About the role
Key responsibilities & impact- Manage an allocated portfolio of low-complexity claims from notification through resolution and closure
- Assess and progress claims
- Gather, review and maintain information supporting claim assessment and decision-making
- Communicate with customers, clients, brokers, service providers and other stakeholders
- Manage claim payments and other transactions within delegated authority
- Identify and escalate claims requiring additional technical assessment, investigation or authority
- Maintain accurate, complete and current claim records and documentation
- Support Claims Consultants and team members with claims portfolios and operational activities
- Contribute to client service standards, contractual obligations and business performance objectives
- Ensure compliance with legislation, industry codes, client requirements and company policies
- Contribute to team collaboration, knowledge sharing and continuous improvement
- Deliver timely, accurate and customer-focused claim outcomes
- Maintain claim quality, documentation and administrative accuracy
- Meet service standards, client commitments and operational performance objectives
Requirements
What you’ll need- Manage low-complexity motor claims in accordance with documented procedures, delegated authority, client requirements and business standards
- Complete all mandatory training and accreditation requirements
- Successful candidates must complete reference checks
- Successful candidates must complete mandatory background checks, including a police check
- Successful candidates must provide or satisfy work rights requirements
- Maintain compliance with relevant legislation, industry codes, client requirements and Sedgwick policies and procedures
Benefits
Comp & perks- Hybrid working arrangement
- Sedgwick Australia University – access to more than 15,000 courses on demand and opportunities to continue formal education
- +0.5% on top of Superannuation Guarantee
- Domestic and International Career Pathways
- Sedgwick Colleague Resource Groups – international, cross-functional, colleague-led groups aimed at fostering an inclusive workplace
- Work-life balance
- Caring, inclusive workplace culture
- Equal opportunity employer
- Fair and accessible recruitment accommodations