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Sedgwick

OSS Associate

Sedgwick

. Provide administrative support to the claims department .

Posted 10/14/2026full-timeRemote • Tennessee • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational and analytical skills while providing administrative support in a claims environment. Proficient in Microsoft Office and capable of managing multiple priorities to meet production goals and service level agreements.

Highest-signal resume keywords
Claims ExperienceMicrosoft Office ProficiencyAnalytical SkillsOrganizational SkillsOral and Written Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Data ReviewDocument ModificationKeyboarding SkillsElectronic Mail ProcessingIndexing Protocol Adherence
Soft Skills
Interpersonal SkillsTeam CollaborationStress ManagementTime Management
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Claims DepartmentService Level AgreementsQuality Program

About the role

Key responsibilities & impact
  • Provide administrative support to the claims department
  • Review scanned documents for key data
  • Research and process electronic mail
  • Modify documents to correct claim and/or responsible party
  • Adhere to Best Practices and follow indexing protocol
  • Maintain service level agreements and meet production goals
  • Perform other duties as assigned
  • Support the organization's quality program(s)

Requirements

What you’ll need
  • High School Diploma or GED required
  • One (1) year of general office experience or equivalent combination of education and experience required
  • Claims experience preferred
  • Oral and written communication skills
  • PC literate, including Microsoft Office products
  • Analytical and interpretive skills
  • Organizational skills
  • Interpersonal skills
  • Ability to work in a team environment
  • Ability to meet or exceed Performance Competencies
  • Ability to handle work-related stress
  • Ability to handle multiple priorities simultaneously
  • Ability to meet deadlines
  • Computer keyboarding
  • Travel as required

Benefits

Comp & perks
  • Work-life balance
  • Reasonable accommodations when applicable and appropriate
  • Equal Opportunity Employer
  • Drug-Free Workplace