Patient Care Coordinator

Sedgwick

. Reach out to patients regarding new or processing referrals, confirming demographic information, providing referral updates, and confirming delivery of goods or services .

Posted 9/29/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient care scheduling and referral management, ensuring compliance with healthcare regulations and effective communication with stakeholders. Proficient in customer service and organizational skills to manage multiple priorities and deadlines.

Highest-signal resume keywords

Patient Care SchedulingReferral ManagementCustomer Service SkillsMicrosoft Office ProficiencyHealthcare Regulations Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Referral ProcessingBilling Information ConfirmationQuote PreparationData AnalysisReport Writing

Soft Skills

Strong Critical ThinkingExcellent Communication SkillsOrganizational SkillsInterpersonal SkillsTeam Collaboration

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Healthcare NetworkClaims AdjustersVendor PartnersWorkers' Compensation GuidelinesQuality Programs

About the role

Key responsibilities & impact

Reach out to patients regarding new or processing referrals, confirming demographic information, providing referral updates, and confirming delivery of goods or services
Communicate with vendor partners, claims adjusters, and nurse case managers about new and in-process referrals
Procure vendor partners for each referral based on requested goods or services
Make and take phone calls regarding existing referrals, new referrals, and other team members’ referrals
Provide quotes to clients for approval and follow up on quotes to obtain written approval
Ensure referrals are medically necessary and approved by the claim adjuster
Confirm required billing information and move referrals to billing each day
Process referrals according to state regulations and workers’ compensation guidelines
Perform other duties as assigned
Support the organization’s quality programs
Travel as required

Requirements

What you’ll need

High school diploma or GED required
Two (2) years of industry experience in healthcare network and patient care scheduling or equivalent combination of education and experience required
Strong customer service skills
Strong critical thinking skills
Self-starter
Excellent oral and written communication skills
PC literate, including Microsoft Office products
Analytical and interpretive skills
Strong organizational skills
Excellent interpersonal skills
Ability to create and complete comprehensive, accurate and constructive written reports
Ability to work in a team environment
Ability to meet or exceed Performance Competencies
Ability to handle work-related stress
Ability to handle multiple priorities simultaneously
Ability to meet deadlines

Benefits

Comp & perks

Work-life balance
Quality program support
Reasonable accommodations when applicable and appropriate
Equal Opportunity Employer
Drug-Free Workplace