Patient Care Coordinator

Sedgwick

. Reach out to patients regarding new or existing referrals, confirming demographic information, providing referral updates, and confirming delivery of goods or services .

Posted 9/23/2026full-timeRemote • Florida • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service and communication skills while managing patient referrals and vendor partnerships in compliance with healthcare regulations. Proficient in handling multiple priorities and ensuring accurate documentation and reporting.

Highest-signal resume keywords

Healthcare Network ExperiencePatient Care SchedulingReferral ManagementMicrosoft Office ProficiencyStrong Customer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Referral ProcessingBilling Information ManagementCritical ThinkingAnalytical SkillsReport Writing

Soft Skills

Excellent Oral CommunicationExcellent Written CommunicationStrong Organizational SkillsInterpersonal SkillsTeam Collaboration

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

State RegulationsWorkers Compensation GuidelinesVendor PartnershipsClaims AdjustersQuality Programs

About the role

Key responsibilities & impact

Reach out to patients regarding new or existing referrals, confirming demographic information, providing referral updates, and confirming delivery of goods or services
Communicate with vendor partners, claims adjusters, and nurse case managers about new and in-process referrals
Procure vendor partners for each referral based on requested goods or services
Make or take calls concerning existing referrals, new referrals, or other team members' referrals
Provide quotes to clients for approval and follow up to obtain written approval for requested referrals
Ensure referrals are medically necessary and approved by the claims adjuster
Confirm required billing information is present and move referrals to billing each day
Process referrals according to state regulations and workers compensation guidelines
Perform other assigned duties
Support the organization's quality programs
Travel as required

Requirements

What you’ll need

High school diploma or GED required
Two (2) years of industry experience in healthcare network and patient care scheduling or equivalent combination of education and experience required
Strong customer service skills
Strong critical thinking skills
Self-starter
Excellent oral and written communication skills
PC literate, including Microsoft Office products
Analytical and interpretive skills
Strong organizational skills
Excellent interpersonal skills
Ability to create and complete comprehensive, accurate and constructive written reports
Ability to work in a team environment
Ability to meet or exceed Performance Competencies
Ability to handle multiple priorities simultaneously and meet deadlines
Travel as required

Benefits

Comp & perks

Work-life balance
Equal Opportunity Employer
Drug-Free Workplace
Reasonable accommodations considered
Diverse, equitable, and inclusive workplace