Patient Care Coordinator

Sedgwick

. Provide excellent service to callers regarding claims for multiple lines of business .

Posted 11/9/2026full-timeRemote • Florida • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in claims management and customer service, with a strong ability to educate clients on claim processes and documentation. Proficient in utilizing claims management systems and Microsoft Office products while maintaining high organizational standards.

Highest-signal resume keywords

Claims ManagementCustomer Service ExperienceMedical Terminology KnowledgeExcellent Communication SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims Application ProcessingClaims DocumentationClaims Management System EntryMulti-TaskingPerformance Competencies

Soft Skills

Interpersonal SkillsTeam CollaborationProblem Resolution

Tools & Technologies

Microsoft Office

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Inbound Call Center ExperienceClient RequirementsBenefit PlansQuality Programs

About the role

Key responsibilities & impact

Provide excellent service to callers regarding claims for multiple lines of business
Expedite the claims application process
Provide detailed claim notes on all calls
Resolve issues with one call/one person response
Direct calls to appropriate escalation paths as needed
Act as primary liaison with callers regarding claims application and servicing processes
Educate and inform customers about required claim documentation, time frames, payment information, and claim status
Educate claimants/callers on client requirements and benefit plans
Enter verbal and written application information accurately into the claims management system
Assign new claims to the appropriate claims handler
Direct customer calls to appropriate contacts or escalate to Service Center Specialist/management
Support the organization's quality programs
Perform other duties as assigned

Requirements

What you’ll need

High school diploma or GED required
One (1) year customer service experience or equivalent combination of education and experience required
Inbound call center experience preferred
Knowledge of medical terminology
Understanding of claims management
Excellent oral and written communication skills
PC literate, including Microsoft Office products
Strong organizational skills
Good interpersonal skills
Ability to multi task in fast paced environment
Ability to support multiple clients across communication channels and utilize multiple systems simultaneously
Ability to work in a team environment and/or independently
Ability to meet or exceed Performance Competencies
Attendance during scheduled work hours is required

Benefits

Comp & perks

Work-life balance
Reasonable accommodations when applicable and appropriate
Equal opportunity workplace
Drug-free workplace