Performance Assurance Analyst

Sedgwick

. Perform comprehensive quality reviews of personal and commercial lines claim files with varying severity up to approximately $300,000 .

Posted 10/2/2026full-timeRemote • United StatesMid-LevelSenior💰 $60,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in quality assurance and claims handling, with proficiency in Xactimate and Symbility for electronic estimating. Strong analytical, organizational, and communication skills are essential for effective collaboration and performance management.

Highest-signal resume keywords

Xactimate ProficiencySymbility ProficiencyClaims Handling ExperienceQuality Assurance Program ExecutionAll-Lines Adjuster License Eligibility

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quality ReviewClaims Compliance InterpretationFile Review PracticesElectronic EstimatingAnalytical Skills

Soft Skills

Excellent Communication SkillsStrong Organizational SkillsInterpersonal SkillsTeam CollaborationPresentation Skills

Tools & Technologies

Microsoft OfficeDigital ResourcesVirtual Meeting Applications

Certifications & Qualifications

All-Lines Adjuster License EligibilityIndustry-Related Training Course Completion

Industry Keywords

Personal Lines ClaimsCommercial Lines ClaimsQuality and Auditing ProcessesPerformance Competencies

About the role

Key responsibilities & impact

Perform comprehensive quality reviews of personal and commercial lines claim files with varying severity up to approximately $300,000
Execute the quality assurance program using Xactimate and Symbility
Interpret policy and client guidelines to ensure claims compliance
Guide field colleagues on required revisions
Complete revisions using Xactimate and/or Symbility
Document review findings according to team processes
Identify and provide training and improvement opportunities to the Team Lead
Coordinate with the Analyst Team on Sedgwick business unit and national quality initiatives
Provide feedback to the Team Lead for performance management reviews and group training
Maintain technical claims handling, estimating, and jurisdictional expertise
Perform other duties as assigned
Travel as required

Requirements

What you’ll need

Bachelor's degree from an accredited college or university preferred
Must be eligible to be a licensed All-Lines adjuster
Completion of industry-related training course(s) preferred
Five (5) years of related experience
Three (3) years of claims handling experience
Three (3) years at an advanced technical level as a file reviewer of personal and commercial claims, or equivalent combination of education and experience
Strong knowledge of claims handling and file review practices and procedures
Experience with quality and auditing processes
Proficiency in electronic estimating using Xactimate or Symbility
Excellent oral and written communication skills, including presentation skills
PC literacy, including Microsoft Office products and digital resources
Analytical and interpretive skills
Strong organizational skills
Ability to navigate virtual meeting, screen sharing, and collaboration applications
Ability to thrive in a remote work environment
Excellent interpersonal skills
Ability to create and complete comprehensive, accurate and constructive written reports
Ability to work in a team environment
Ability to meet or exceed Performance Competencies

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
401(k) and matching
Paid time off (PTO)
Disability insurance
Life insurance
Employee assistance program
Flexible spending account or health savings account
Other additional voluntary benefits
Remote work environment
Reasonable accommodations when applicable and appropriate