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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing domestic property damage claims, including effective communication with stakeholders and the ability to negotiate fair settlements. Proficient in time management and problem-solving while maintaining a customer-focused approach.
Highest-signal resume keywords
Full UK Driving LicenceUnderstanding Of Home Insurance PolicyExcellent Written And Verbal Communication SkillsNegotiation SkillsTime Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims ManagementReport CompilationProperty Damage AssessmentSettlement NegotiationTask Prioritisation
Soft Skills
Problem-Solving AbilitiesCustomer ServiceCalming Presence
Tools & Technologies
Apple SoftwareIPadsTablets
Industry Keywords
Domestic PropertyInsurance ClaimsStakeholder CommunicationContractor Coordination
About the role
Key responsibilities & impact- Manage a caseload of domestic property damage claims across Milton Keynes/Northampton
- Visit customers at their homes
- Coordinate visits from contractors
- Settle each claim
- Act as a calming presence for customers experiencing property damage
- Compile comprehensive reports
- Plan and manage your own working week
- Communicate with policyholders, insurers, contractors and other stakeholders
- Explain complex details and negotiate fair settlements
- Attend interviews that may be virtual or in-person
Requirements
What you’ll need- A full UK Driving Licence; essential ability to travel by car
- Understanding of how a home insurance policy operates
- Understanding of the basic makeup of a domestic property
- Excellent written and verbal communication skills
- Ability to explain complex details clearly
- Ability to negotiate fair settlements
- Problem-solving abilities
- Effective time management and task prioritisation
- Ability to meet deadlines
- Ability to handle multiple claims simultaneously
- Use of Apple software such as iPads or other tablets is helpful but not vital
Benefits
Comp & perks- Competitive salary taking into account skills, experience and qualifications
- A Self Invested Personal Pension Scheme (SIPP)
- Appropriate incentive (bonus) scheme
- Fully funded company vehicle or cash in lieu allowance
- Holiday allowance of 25 days plus bank holidays
- Flexible working from our office or your home
- Private healthcare plan (including pre-existing conditions)
- Life assurance
- Employee assistance programme for employee wellbeing
- Group Income Protection
- Voluntary benefits – green car scheme, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
- Discounts on various products and services
- Sedgwick University training and development program with more than 15,000 courses on demand
- Training specific to roles
- Opportunities to continue formal education
- Comprehensive Sedgwick-specific training
- Support toward the Chartered Institute of Loss Adjusters' Cert CILA qualification