Quality Assurance Specialist – Auto

Sedgwick

. Assess internal, client, or vendor case files and records at regular intervals for accuracy, consistency, and compliance with service level expectations and service agreements .

Posted 11/11/2026full-timeRemote • Texas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical and interpretive skills to assess case files for accuracy and compliance, while effectively collaborating with stakeholders to enhance service efficiency. Proficient in managing multiple priorities and deadlines in a fast-paced environment.

Highest-signal resume keywords

Investigative ExperienceAnalytical SkillsOral And Written Communication SkillsMicrosoft Office ProficiencyOrganizational Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Investigative ExperienceAnalytical SkillsData ManagementAudit CompilationPerformance Competencies

Soft Skills

Oral CommunicationWritten CommunicationOrganizational SkillsTeam CollaborationStress Management

Tools & Technologies

Client Relationship Management SystemMicrosoft Office

Industry Keywords

ComplianceService Level ExpectationsQuality ProgramsAudit ResultsVendor Resources

About the role

Key responsibilities & impact

Assess internal, client, or vendor case files and records at regular intervals for accuracy, consistency, and compliance with service level expectations and service agreements
Identify trends and opportunities for increased service efficiency and quality
Partner with stakeholders to ensure required data elements are accurately and consistently captured in the client relationship management system
Compile audit results and submit them to the manager for review
Provide audit results for quarterly stewardship reports
Monitor ongoing action-item logs and project plans with stakeholders
Update vendor resources to the mapping program
Support the organization's quality programs
Perform other duties as assigned

Requirements

What you’ll need

Four (4) years of investigative experience or equivalent combination of education and experience required
Bachelor's degree from an accredited college or university preferred
Oral and written communication skills
PC literacy, including Microsoft Office products
Analytical and interpretive skills
Strong organizational skills
Ability to work independently or in a team environment
Ability to meet or exceed Performance Competencies
Ability to handle work-related stress
Ability to handle multiple priorities simultaneously
Ability to meet deadlines
Computer keyboarding ability
Travel as required

Benefits

Comp & perks

Work-life balance
Reasonable accommodations when applicable and appropriate
Equal opportunity employment
Drug-free workplace
Support for a diverse, equitable, and inclusive workplace