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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in investigating and adjusting property and casualty claims, with a strong focus on customer service, communication, and attention to detail. Proficient in negotiating settlements and maintaining client relationships to drive repeat business.
Highest-signal resume keywords
IIA-AIC DesignationState Adjuster LicenseClaims InvestigationCustomer Service SkillsMicrosoft Office Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims AdjustmentCoverage DeterminationCost EstimationNegotiationReport WritingTime ManagementAttention to DetailManual Dexterity
Soft Skills
Strong CommunicationInterpersonal SkillsOrganizational SkillsAbility to Work IndependentlyTeam Collaboration
Certifications & Qualifications
IIA-AIC DesignationState Adjuster License
Industry Keywords
Property ClaimsCasualty ClaimsSubrogationSalvageClient Relationships
About the role
Key responsibilities & impact- Investigate and adjust residential and commercial property and casualty claims with little to no supervision
- Inspect claims and contact involved parties in a timely manner
- Investigate claim circumstances for coverage determination, cause, compensable damages, and reserves
- Examine insurance policies and records to determine coverage
- Prepare repair and replacement cost estimates
- Interview claimants and witnesses
- Negotiate and settle first- and third-party claims
- Address salvage and subrogation as required by the client
- Maintain client relationships to support repeat business referrals
- Support organizational quality programs
- Perform other assigned duties
- Travel as required
Requirements
What you’ll need- IIA-AIC designation required
- Appropriate state adjuster license required
- Two (2) years of related experience or equivalent combination of education and experience required
- Bachelor's degree from an accredited college or university preferred
- Strong oral and written communication, including presentation skills
- PC literate, including Microsoft Office products
- Demonstrated commitment to timely reporting
- Strong customer service skills
- Strong interpersonal skills
- Attention to detail and accuracy
- Good time management and organizational skills
- Ability to work independently or in a team environment
- Ability to meet or exceed Performance Competencies
- Must be able to stand and/or walk for long periods of time
- Must be able to kneel, squat or bend
- Must be able to work outdoors in hot and/or cold weather conditions
- Ability to climb, crawl, stoop, kneel, and reach/work overhead
- Able to lift/carry up to 50 pounds
- Able to push/pull up to 100 pounds
- Able to drive up to 4 hours per day
- Continual use of manual dexterity