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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in overseeing field operations, driving strategic change, and optimizing service delivery within the insurance industry. Proficient in managing financial metrics, ensuring compliance, and effectively communicating with stakeholders at all levels.
Highest-signal resume keywords
P&L ManagementField Operations StrategyInsurance Industry ExperienceClient Relationship ManagementStrategic Thinking
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Budget PreparationOperational Data AnalysisQuality AssuranceMargin OptimizationProblem Solving
Soft Skills
Excellent Communication SkillsMaturityResilience Under PressureFlexibility
Tools & Technologies
Operating SystemsQuality Programs
Certifications & Qualifications
Industry Designations
Industry Keywords
Loss AdjustingInsuranceClient Complaints HandlingComplianceField Compliance
About the role
Key responsibilities & impact- Oversee all field operations related to Sedgwick’s services and operating systems
- Drive operational and organizational change and strategy
- Optimize margins and ensure high-quality service delivery
- Create and execute the strategic plan for Field Operations
- Achieve the annual Field Operations budget
- Review monthly operating reports, leverage network successes, and promptly address problem areas
- Manage key margin metrics, including aged work in progress (WIP), accounts receivable management, and adjuster utilization
- Represent the company at industry functions, conventions, and local events whenever possible
- Participate as a key member of the Pricing Committee
- Oversee service and file quality and identify trends and opportunities
- Ensure an effective escalation process and appropriate handling of client complaints and inquiries
- Work with the Legal Department to maintain field compliance and reduce potential errors and omissions (E&O) exposure
- Perform other assigned duties
- Support the organization’s quality programs
- Travel as required
Requirements
What you’ll need- Minimum of a bachelor’s degree (B.A. or B.S.) from a four-year college or university, or an equivalent combination of education and experience in the loss adjusting or insurance field
- Master’s degree preferred
- Industry designations preferred
- Prior P&L experience
- Experience managing through people leaders
- Experience in the insurance industry and/or loss adjusting
- Strategic thinking
- Excellent oral and written communication skills
- Ability to understand and prepare complex reports, including business plans and budgets
- Ability to interact effectively with clients and employees at all levels and project a professional image
- Excellent computer skills
- Ability to travel as required
- Ability to define complex problems, interpret financial and operational data, draw conclusions, and take appropriate action
- Ability to articulate and defend decisions with tact and clarity
- Maturity, resilience under pressure, and flexibility
Benefits
Comp & perks- Salaried compensation
- Inclusive, barrier-free recruitment and selection processes
- Accommodations are available during recruitment for candidates who require them