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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and effective communication abilities, with a focus on problem resolution and maintaining professional client relationships. Proficient in managing workflow and contributing to performance objectives within a team environment.
Highest-signal resume keywords
Customer Service ExperienceExcellent Oral And Written CommunicationStrong Organizational SkillsPC Literacy Including Microsoft OfficeAbility To Work In A Team Environment
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Call Center ExperienceComputer KeyboardingClaims Process KnowledgeData EntryPerformance Competencies
Soft Skills
Interpersonal SkillsProblem ResolutionAbility To Handle Work-Related StressTime ManagementTeam Collaboration
Certifications & Qualifications
HS Diploma Or GED
Industry Keywords
Customer LiaisonQuality Service CultureClient FeedbackCorrective Action DevelopmentCross-Functional Teams
About the role
Key responsibilities & impact- Assist customer service representatives by providing claims general information
- Track trends and investigate internal and external client feedback
- Assist in developing corrective/preventative action
- Participate in cross-functional teams
- Assist in gathering and distributing internal/external customer and product surveys
- Direct workflow and workload assignments for the team
- Communicate the claims process with claimants and clients by phone and/or written correspondence
- Inform claimants of required documentation, time frames, payment information, and claim status
- Maintain a quality service culture within the customer service team
- Act as a customer liaison and assist with problem resolution related to the application process and service
- Maintain professional client relationships
- Enter verbal and written application information meeting customer requirements
- Direct customer calls to the appropriate person
- Contribute to client-driven performance objectives and service standards
- Support the organization's quality program
- Perform other duties as assigned
Requirements
What you’ll need- HS diploma or GED required
- Associate degree from an accredited college or university preferred
- Two (2) years call center or customer service experience, or equivalent combination of education and experience, required
- Strong customer service skills
- Excellent oral and written communication, including presentation skills
- PC literate, including Microsoft Office products
- Strong organizational skills
- Excellent interpersonal skills
- Ability to work in a team environment
- Ability to meet or exceed Performance Competencies
- Ability to handle work-related stress and multiple priorities simultaneously
- Ability to meet deadlines
- Computer keyboarding
- Travel as required
Benefits
Comp & perks- Work-life balance
- Opportunity to grow your career
- Caring culture
- Diversity, equity, and inclusion workplace
- Equal Opportunity Employer
- Drug-Free Workplace