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Sedgwick

UX Designer

Sedgwick

. Lead user experience strategy and design direction for AI-enabled products, tools, platforms, and workflows .

Posted 10/23/2026full-timeRemote • United StatesSeniorLeadWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in user experience design for AI-enabled products, focusing on human-centered design principles, usability testing, and collaboration with cross-functional teams. Proficient in creating intuitive digital experiences through advanced UX methods and tools.

Highest-signal resume keywords
User Experience DesignGenerative AI ExperienceUsability TestingFigma ProficiencyHuman-Centered Design

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
User ResearchJourney MappingWireframingPrototypingService DesignAccessibility StandardsDesign SystemsConversational Interface DesignAI-Assisted Workflow DesignDigital Experience Strategy
Soft Skills
Strong CommunicationFacilitation SkillsStorytellingPresentation SkillsTeam Collaboration
Tools & Technologies
FigmaFigJamMiroAdobe Creative Suite
Industry Keywords
Human-Computer InteractionEnterprise AI GovernanceDigital TransformationCross-Functional TeamsEthical AI Use

About the role

Key responsibilities & impact
  • Lead user experience strategy and design direction for AI-enabled products, tools, platforms, and workflows
  • Design experiences for Generative AI platforms, conversational AI tools, agentic AI systems, copilots, chat-based interfaces, recommendation tools, and workflow automation solutions
  • Partner with AI architects, engineers, product owners, business leaders, and end users to translate AI capabilities into practical user-centered designs
  • Develop user journeys, personas, service blueprints, wireframes, prototypes, interaction models, and usability flows
  • Design conversational and prompt-based experiences, including prompts, interaction patterns, response flows, escalation paths, feedback loops, and human-in-the-loop reviews
  • Apply human-centered design principles to create transparent, explainable, trustworthy, and adoptable AI tools
  • Conduct user research, stakeholder interviews, usability testing, journey mapping, and feedback sessions
  • Collaborate with data, analytics, engineering, and platform teams on AI experiences
  • Support enterprise AI governance experiences, including consent, disclosure, confidence indicators, explainability, exception handling, auditability, and feedback mechanisms
  • Create design standards, reusable interaction patterns, and UX best practices for enterprise AI solutions
  • Partner with change management, communications, training, and business readiness teams to support adoption and rollout
  • Evaluate AI experiences using usability outcomes, adoption metrics, user satisfaction, task completion, productivity impact, and feedback trends
  • Provide design guidance, coaching, and thought leadership
  • Support workshops, discovery sessions, design reviews, and stakeholder presentations
  • Stay current on AI design trends, human-AI interaction, responsible AI, conversational design, and enterprise UX practices
  • Travel as required
  • Perform other duties as assigned

Requirements

What you’ll need
  • Bachelor’s degree in User Experience Design, Human-Computer Interaction, Product Design, Interaction Design, Cognitive Science, Psychology, Computer Science, Information Systems, or a related field from an accredited college or university required
  • Seven (7) years of related experience in user experience design, product design, digital experience strategy, or human-centered design required
  • At least three (3) years supporting AI-enabled products, enterprise platforms, digital transformation initiatives, conversational interfaces, automation tools, or complex workflow design required
  • Experience designing user experiences for Generative AI, conversational AI, copilots, workflow automation, decision-support tools, enterprise software, or data-driven platforms strongly preferred
  • Experience working in complex corporate environments with cross-functional teams preferred
  • Equivalent combination of education and experience may be considered
  • Strong ability to translate complex AI, data, and technical concepts into clear, intuitive, and user-centered digital experiences
  • Advanced knowledge of UX design methods, including user research, journey mapping, service design, wireframing, prototyping, usability testing, accessibility, and design systems
  • Demonstrated understanding of human-AI interaction principles, including explainability, trust, transparency, user control, ethical AI use, feedback loops, and human-in-the-loop design
  • Experience designing conversational interfaces, chat-based experiences, prompt flows, AI-assisted workflows, decision-support experiences, or intelligent automation tools
  • Proficiency with Figma, FigJam, Miro, Adobe Creative Suite, or similar platforms
  • Strong understanding of product development lifecycles, agile delivery practices, enterprise technology environments, and cross-functional delivery models
  • Ability to partner effectively with AI architects, data scientists, software engineers, product owners, business stakeholders, and change management teams
  • Strong communication, facilitation, storytelling, and presentation skills
  • Ability to balance user needs, business objectives, technical feasibility, governance requirements, and operational constraints
  • Knowledge of accessibility standards and inclusive design principles
  • Ability to work in a team environment
  • Ability to meet or exceed Performance Competencies

Benefits

Comp & perks
  • Work-life balance
  • Reasonable accommodations when applicable and appropriate
  • Equal opportunity employer
  • Drug-free workplace
  • Diverse, equitable, and inclusive workplace