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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in user experience design for AI-enabled products, focusing on human-centered design principles, usability testing, and collaboration with cross-functional teams. Proficient in creating intuitive digital experiences through advanced UX methods and tools.
Highest-signal resume keywords
User Experience DesignGenerative AI ExperienceUsability TestingFigma ProficiencyHuman-Centered Design
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
User ResearchJourney MappingWireframingPrototypingService DesignAccessibility StandardsDesign SystemsConversational Interface DesignAI-Assisted Workflow DesignDigital Experience Strategy
Soft Skills
Strong CommunicationFacilitation SkillsStorytellingPresentation SkillsTeam Collaboration
Tools & Technologies
FigmaFigJamMiroAdobe Creative Suite
Industry Keywords
Human-Computer InteractionEnterprise AI GovernanceDigital TransformationCross-Functional TeamsEthical AI Use
About the role
Key responsibilities & impact- Lead user experience strategy and design direction for AI-enabled products, tools, platforms, and workflows
- Design experiences for Generative AI platforms, conversational AI tools, agentic AI systems, copilots, chat-based interfaces, recommendation tools, and workflow automation solutions
- Partner with AI architects, engineers, product owners, business leaders, and end users to translate AI capabilities into practical user-centered designs
- Develop user journeys, personas, service blueprints, wireframes, prototypes, interaction models, and usability flows
- Design conversational and prompt-based experiences, including prompts, interaction patterns, response flows, escalation paths, feedback loops, and human-in-the-loop reviews
- Apply human-centered design principles to create transparent, explainable, trustworthy, and adoptable AI tools
- Conduct user research, stakeholder interviews, usability testing, journey mapping, and feedback sessions
- Collaborate with data, analytics, engineering, and platform teams on AI experiences
- Support enterprise AI governance experiences, including consent, disclosure, confidence indicators, explainability, exception handling, auditability, and feedback mechanisms
- Create design standards, reusable interaction patterns, and UX best practices for enterprise AI solutions
- Partner with change management, communications, training, and business readiness teams to support adoption and rollout
- Evaluate AI experiences using usability outcomes, adoption metrics, user satisfaction, task completion, productivity impact, and feedback trends
- Provide design guidance, coaching, and thought leadership
- Support workshops, discovery sessions, design reviews, and stakeholder presentations
- Stay current on AI design trends, human-AI interaction, responsible AI, conversational design, and enterprise UX practices
- Travel as required
- Perform other duties as assigned
Requirements
What you’ll need- Bachelor’s degree in User Experience Design, Human-Computer Interaction, Product Design, Interaction Design, Cognitive Science, Psychology, Computer Science, Information Systems, or a related field from an accredited college or university required
- Seven (7) years of related experience in user experience design, product design, digital experience strategy, or human-centered design required
- At least three (3) years supporting AI-enabled products, enterprise platforms, digital transformation initiatives, conversational interfaces, automation tools, or complex workflow design required
- Experience designing user experiences for Generative AI, conversational AI, copilots, workflow automation, decision-support tools, enterprise software, or data-driven platforms strongly preferred
- Experience working in complex corporate environments with cross-functional teams preferred
- Equivalent combination of education and experience may be considered
- Strong ability to translate complex AI, data, and technical concepts into clear, intuitive, and user-centered digital experiences
- Advanced knowledge of UX design methods, including user research, journey mapping, service design, wireframing, prototyping, usability testing, accessibility, and design systems
- Demonstrated understanding of human-AI interaction principles, including explainability, trust, transparency, user control, ethical AI use, feedback loops, and human-in-the-loop design
- Experience designing conversational interfaces, chat-based experiences, prompt flows, AI-assisted workflows, decision-support experiences, or intelligent automation tools
- Proficiency with Figma, FigJam, Miro, Adobe Creative Suite, or similar platforms
- Strong understanding of product development lifecycles, agile delivery practices, enterprise technology environments, and cross-functional delivery models
- Ability to partner effectively with AI architects, data scientists, software engineers, product owners, business stakeholders, and change management teams
- Strong communication, facilitation, storytelling, and presentation skills
- Ability to balance user needs, business objectives, technical feasibility, governance requirements, and operational constraints
- Knowledge of accessibility standards and inclusive design principles
- Ability to work in a team environment
- Ability to meet or exceed Performance Competencies
Benefits
Comp & perks- Work-life balance
- Reasonable accommodations when applicable and appropriate
- Equal opportunity employer
- Drug-free workplace
- Diverse, equitable, and inclusive workplace
