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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and management capabilities in overseeing operations, ensuring compliance with regulations, and driving performance across multiple locations. Possesses extensive claims management experience and a solid foundation in budget management and staff development.
Highest-signal resume keywords
Claims Management ExperienceLeadership SkillsBudget ManagementCPCU CertificationMicrosoft Office Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims ManagementBudget ManagementPerformance ReviewStaff DevelopmentAnalytical SkillsNegotiation SkillsCompliance StandardsSales CoordinationTraining RecommendationsGoal Setting
Soft Skills
Excellent CommunicationInterpersonal SkillsOrganizational SkillsMotivational SkillsTeam Collaboration
Certifications & Qualifications
CPCUARMAIMAIC
Industry Keywords
Operations ManagementPerformance CompetenciesQuality ProgramsState RegulationsClient Service Requirements
About the role
Key responsibilities & impact- Oversee overall operations management for all locations/offices within an area
- Establish and ensure compliance with best practices, claims management services standards, state regulations, and client service requirements
- Establish business plans with goals and objectives for the area and locations/offices
- Monitor and take appropriate action on management reports relating to area/office performance
- Assist with coordination of sales and client service efforts
- Handle staffing and training needs within assigned offices
- Support staff development, career and succession planning
- Prepare budgets and manage profit and loss for assigned offices
- Administer company personnel policies and follow staffing standards and training recommendations
- Interview, hire, and establish colleague performance development plans
- Conduct colleague performance reviews
- Provide support, guidance, leadership, and motivation
- Support the organization's quality programs
- Travel as required
- Perform other duties as assigned
Requirements
What you’ll need- Bachelor's degree from an accredited college or university preferred
- CPCU, ARM, AIM, and/or AIC certifications preferred
- Licenses as required
- Ten (10) years claims management experience or equivalent combination of experience and education
- Five (5) years supervisory experience
- Strong technical claims knowledge
- Excellent oral and written communication, including presentation skills
- PC literate, including Microsoft Office products
- Leadership/management/motivational skills
- Analytical and interpretive skills
- Strong organizational skills
- Excellent interpersonal skills
- Excellent negotiation skills
- Ability to work in a team environment
- Ability to meet or exceed Performance Competencies
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- 401k and matching
- PTO
- Disability insurance
- Life insurance
- Employee assistance
- Flexible spending or health savings account
- Other additional voluntary benefits
- Reasonable accommodations
- Work-life balance