FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in account management strategies, client servicing, and retention, with a strong focus on negotiation and leadership. Proficient in managing complex programs and ensuring compliance with quality initiatives while fostering team collaboration and client satisfaction.
Highest-signal resume keywords
Account ManagementClient ServicingNegotiation SkillsLeadership SkillsWorkers Compensation Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Program ManagementContract RevisionClient RenewalAnalytical SkillsPerformance Competencies
Soft Skills
Excellent CommunicationOrganizational SkillsInterpersonal SkillsConflict ResolutionTeam Collaboration
Tools & Technologies
Microsoft Office
Certifications & Qualifications
CPCUAICARM
Industry Keywords
Client SatisfactionRevenue GrowthService PlansQuality InitiativesInsurance Community
About the role
Key responsibilities & impact- Determine account management strategies related to client service plans
- Manage retention of existing clients, customer satisfaction, revenue growth, client surveys, and new business
- Provide program management for jumbo clients requiring dedicated staff, multiple offices, and complex service models
- Oversee the work of local Client Services staff
- Provide stewardship reporting to clients and educate them on issues and trends impacting programs
- Conduct pre-renewal visits and review client loss experience and company performance
- Review and identify potential dissatisfaction before renewal meetings
- Perform client renewal, contract revision, and Client Service Instruction preparation for complex programs
- Negotiate changes or improvements to service plans
- Direct and influence internal departments to reduce process, technology, or resource constraints
- Coordinate client invoicing, audits, and accounts receivable follow-up
- Resolve major customer service issues
- Identify and solicit cross-selling opportunities
- Participate in the local insurance community through advanced education and affiliation memberships
- Supervise and direct personnel assigned to programs requiring multiple Account Representatives
- Ensure compliance with applicable quality initiatives
- Perform other duties as assigned
- Support organizational quality programs
- Travel as required
- Provide support, guidance, leadership, and motivation
- Administer company personnel policies and follow staffing and training recommendations
- Interview, hire, establish performance development plans, and conduct performance discussions
Requirements
What you’ll need- Bachelor's degree from an accredited college or university preferred
- CPCU, AIC and/or ARM or other related designation preferred
- Ten (10) years related experience or equivalent combination of education and experience required
- Two (2) years account manager experience or five (5) years adjuster experience including two (2) years in a supervisory capacity
- Excellent oral and written communication, including presentation skills
- PC literate, including Microsoft Office products
- Analytical and interpretive skills
- Strong organizational skills
- Excellent interpersonal skills
- Excellent negotiation and facilitation skills
- Leadership/management/motivational skills
- Ability to work in a team environment
- Excellent account rounding ability
- Strong understanding of workers compensation, liability and disability claims management
- In-depth knowledge of client servicing
- Ability to handle conflict and confront challenging issues in a fast work environment
- Ability to meet or exceed Performance Competencies
Benefits
Comp & perks- Work-life balance
- Career growth opportunities
- Caring culture
- Diversity, equity, and inclusion workplace
- Equal opportunity employer
- Drug-free workplace