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Sedgwick

Workforce Absence Director, Client Services

Sedgwick

. Determine account management strategies related to client service plans .

Posted 9/23/2026full-timeRemote • Illinois • United StatesSeniorLead💰 $113,334 - $120,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in account management strategies, client servicing, and leadership within complex service models. Proficient in negotiation, conflict resolution, and performance development to enhance client satisfaction and revenue growth.

Highest-signal resume keywords
Account ManagementClient ServicingNegotiation SkillsLeadership SkillsWorkers Compensation Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Client RetentionContract RevisionProgram ManagementAnalytical SkillsPerformance Competencies
Soft Skills
Excellent CommunicationInterpersonal SkillsOrganizational SkillsTeam CollaborationConflict Resolution
Tools & Technologies
Microsoft Office
Certifications & Qualifications
CPCUAICARM
Industry Keywords
Client SatisfactionService PlansClaims ManagementQuality InitiativesCross-Selling Opportunities

About the role

Key responsibilities & impact
  • Determine account management strategies related to client service plans
  • Manage retention of existing clients, customer satisfaction, revenue growth, client surveys, and new business
  • Provide program management for jumbo clients requiring dedicated staff, multiple offices, and complex service models
  • Oversee local Client Services staff
  • Provide stewardship reporting and educate clients on issues and trends impacting programs
  • Conduct pre-renewal visits and review client loss experience and company performance
  • Identify potential dissatisfaction before renewal meetings
  • Perform client renewals, contract revisions, and Client Service Instruction preparation for complex programs
  • Negotiate changes or improvements to service plans
  • Reduce process, technology, and resource constraints by directing and influencing internal departments
  • Coordinate client invoicing, audits, and accounts receivable follow-up
  • Resolve major customer service issues
  • Identify and solicit cross-selling opportunities
  • Participate in the local insurance community through advanced education and affiliation memberships
  • Supervise and direct personnel assigned to multi-Account Representative programs
  • Ensure compliance with applicable quality initiatives
  • Support quality programs and perform other assigned duties
  • Provide leadership, guidance, motivation, personnel administration, hiring, and performance development for assigned colleagues

Requirements

What you’ll need
  • Bachelor's degree from an accredited college or university preferred
  • CPCU, AIC and/or ARM or other related designation preferred
  • Ten (10) years related experience or equivalent combination of education and experience required
  • Two (2) years account manager experience or five (5) years adjuster experience including two (2) years in a supervisory capacity
  • Excellent oral and written communication, including presentation skills
  • PC literate, including Microsoft Office products
  • Analytical and interpretive skills
  • Strong organizational skills
  • Excellent interpersonal skills
  • Excellent negotiation and facilitation skills
  • Leadership/management/motivational skills
  • Ability to work in a team environment
  • Excellent account rounding ability
  • Strong understanding of workers compensation, liability and disability claims management
  • In-depth knowledge of client servicing
  • Ability to handle conflict and confront challenging issues in a fast work environment
  • Ability to meet or exceed Performance Competencies
  • Ability to travel as required

Benefits

Comp & perks
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • 401(k) and matching
  • Paid time off (PTO)
  • Disability insurance
  • Life insurance
  • Employee assistance
  • Flexible spending account or health savings account
  • Other additional voluntary benefits
  • Reasonable accommodations when applicable and appropriate