Workforce Absence Director – Client Services

Sedgwick

. Determine account management strategies related to client service plans .

Posted 10/7/2026full-timeRemote • Iowa • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management strategies, client servicing, and program management for complex client needs. Proficient in negotiation, conflict resolution, and team leadership within the insurance industry.

Highest-signal resume keywords

Account ManagementClient ServicingNegotiation SkillsLeadership SkillsWorkers Compensation Claims Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Program ManagementContract RevisionsClient RenewalsAnalytical SkillsPerformance Competencies

Soft Skills

Excellent CommunicationInterpersonal SkillsOrganizational SkillsConflict ResolutionTeam Collaboration

Tools & Technologies

Microsoft Office

Certifications & Qualifications

CPCUAICARM

Industry Keywords

Client Service PlansCustomer SatisfactionRevenue GrowthInsurance CommunityQuality Initiatives

About the role

Key responsibilities & impact

Determine account management strategies related to client service plans
Retain existing clients and support customer satisfaction, revenue growth, client surveys, and new business
Provide program management for jumbo clients requiring dedicated staff, multiple offices, and complex service models
Oversee the work of local Client Services staff
Provide stewardship reporting and educate clients on issues and trends impacting programs
Conduct pre-renewal visits and review client loss experience and company performance
Prepare client renewals, contract revisions, and Client Service Instructions for complex programs
Negotiate changes or improvements to service plans
Direct and influence internal departments to reduce process, technology, and resource constraints
Coordinate client invoicing, audits, and accounts receivable follow-up
Resolve major customer service issues
Identify and solicit cross-selling opportunities
Participate in the local insurance community through advanced education and affiliation memberships
Supervise and direct personnel assigned to programs requiring multiple Account Representatives
Ensure compliance with applicable quality initiatives
Interview, hire, and establish colleague performance development plans
Conduct colleague performance discussions
Perform other duties as assigned

Requirements

What you’ll need

Bachelor's degree from an accredited college or university preferred
CPCU, AIC and/or ARM or other related designation preferred
Ten (10) years related experience or equivalent combination of education and experience required, including two (2) years account manager experience or five (5) years adjuster experience including two (2) years in a supervisory capacity
Excellent oral and written communication, including presentation skills
PC literate, including Microsoft Office products
Analytical and interpretive skills
Strong organizational skills
Excellent interpersonal skills
Excellent negotiation and facilitation skills
Leadership/management/motivational skills
Ability to work in a team environment
Excellent account rounding ability
Strong understanding of workers compensation, liability and disability claims management
In-depth knowledge of client servicing
Ability to handle conflict and confront challenging issues in a fast work environment
Ability to meet or exceed Performance Competencies
Credit security clearance, confirmed via a background credit check, is required for this position
Travel as required

Benefits

Comp & perks

Work-life balance
Equal Opportunity Employer
Drug-Free Workplace